TalkTalk Mail (webmail) Storage Quota

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Sometimes you may not be able to send or receive emails, this can be because you’ve reached your storage limit. Until you remove some older emails to free up storage, you won't be able to send or receive any new emails.

Use a third-party email application to retrieve your emails?

When you are using 80% and 90% of your storage limit you will receive a warning. You should consider deleting some email messages at this time and make sure to empty your Trash folder.  

Once you’ve reached your storage limit:

• You will receive a notice that you’ve used all of your storage.
• You'll not be able to receive or send messages.
• People who send you emails will receive an automatic reply with the error Quota exceeded mailbox for user is full

You should check your storage quota by signing in to your account via your web browser at https://apps.talktalk.co.uk .

1. Select the burger menu (the three stacked lines) top left 
2. Select Portal from the drop down menu
3. Then you'll see the Storage tile with Mail storage and Mail count quota
   Mail storage image

To delete emails, just click on one or multiple emails and select the delete button in the toolbar. Make sure to also delete emails in the Trash folder. Alternatively, you can delete them in the email application. 

Use TalkTalk Mail?

When you are using 80% and 90% of your storage limit you will receive a warning. You should consider deleting some email messages at this time and make sure to empty your Trash folder. 

Once you’ve reached your storage limit:

• You will receive a notice that you’ve used all of your storage.
• You will not be able to receive additional messages. People who send you emails will receive an automatic reply with the error Quota exceeded mailbox for user is full
• If you send any messages, they will not be saved in your “Sent” folder. When you send a message the following error message will be displayed:
  "Message has been successfully sent. However, due to exceeded quota, a copy could not be placed in your sent folder."

You should check your storage quota by signing in to your account via your web browser at https://apps.talktalk.co.uk Once you sign in to your account you can see your current Mail storage quota in the Mail tab on the left side under your folders.

Here, you can see how much storage you are currently using. If you're using or approaching your maximum storage quota you should delete emails to free up more storage. To delete emails, just click on one or multiple emails and click the delete button in the toolbar. Make sure to also delete emails in the Trash folder.

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