Protect yourself and your family online with our award-winning software developed by Internet security specialist F-Secure. Recently improved, the SuperSafe Boost now known as Online Defence protects you against Internet threats including viruses, worms, spyware, phishing attacks, hackers and also includes parental controls.
You won't even need to worry about keeping the software up to date, it updates itself automatically.
What is the SuperSafe Account?
The SuperSafe account gives you full control to manage the licenses you have, who they've been issued to and what devices have it. You can release licenses, as well as invite your family to protect their devices.
- Click Add person
- Enter the details of the person you'd like to share a license with (First Name, Last Name and Email Address)
- Click Send Invitation
The person you've shared a license with will receive an activation email including a link to create an account in order to join your group. Once the person has registered they can protect their devices. Other people who are in the group can view which of their own devices are protected by the SuperSafe Boost.
You as the main account holder can see all devices in the SuperSafe Account.
No problem. Here's what to do:
- Log in to your SuperSafe account
- Select Forgot your password?
- Enter your email address and choose Send. (Note! This needs to be your TalkTalk My Account email address)
- You'll receive an email shortly with instructions on how to reset your password
Unable to find your email? If you've not received your forgotten password link email then it's worth checking your spam folder in Webmail.
If you're struggling to reset your password, you can contact us.
You can access your SuperSafe Account through My Account, which will direct you to the login page to sign in.
To view your information in your SuperSafe Account simply click Account details, which will show you the information you entered upon registration and the choices you've made in terms of the service notifications.
| Protection | Device | |||
| Windows PC | Mac | Android | iOS | |
| Malware Protection | ||||
| Browsing Protection | ||||
| Banking Protection | ||||
| Privacy Protection | ||||
| Parental Control | ||||
| Loss & theft protection | ||||
| Feature | Description |
| Banking Protection |
|
| Antivirus Virus Cloud-based scanning technology | Automatically scans all files, applications, emails and downloads for up to the minute threat detection. When a new threat is identified, you're the first to be protected. This is available on PC, Mac and Android |
| Virus Clean-up tool | Enhanced malware removal means viruses are immediately put into quarantine This is only available on Windows PC |
| Anti-theft functionality | Lock and locate your device if lost or stolen
This is available on Android and iOS |
| Firewall | Advanced protection, blocking applications and web pages that show malicious behaviour This is available for Windows PC and Mac |
| Network checker | Automatically checks network safety and alerts you if the network is not safe This is available only on Windows PC |
| Search | This is a security-enhanced search engine that provides website rating when searching online so you know what's safe and what's not. Website checker - a safety rating is given to each website so you can avoid unsafe content even before you click. Automatic filter - filtering out adult content and explicit images for child-friendly searching. Browser friendly - works easily with Internet Explorer, Google Chrome and Firefox.,/li> *Not available for mobile users. |
| Browsing Protection | Some websites are created to collect personal information Browsing Protection checks every page you access before it loads on your mobile phone, tablet or PC. It marks every page as either Safe or Unsafe. Safe pages are uninterrupted, unsafe pages are blocked. *This is available on Windows PC, Mac, Android, iOS and Windows Phone 8 |
| Parental Control | Parental Control Browsing - stops access to websites you choose, based on content topics approved list Browsing - create a list of websites your child is allowed to access Time limits - Set times your children can go online or use Apps, games and social media Safe apps - (Android only) - authorise what apps your child installs on their mobile or tablet, one by one Call blocking - Blocks incoming and outgoing calls of your choice Anti-theft - Protects your child's mobile phone and tablet Locate child - Find your child if they're lost by locating them on a map from your mobile, tablet or PC *This is available on Windows PC, Android and iOS |
Online Defence Search is a security-enhanced search engine. While you search online, it provides you with a website safety rating, which is a great way to keep both your personal details and your devices protected from online threats. The rating will let you know which websites are safe and which to avoid - even before you click on the link.
When you have this feature enabled, it will check for known harmful websites such as phishing sites, which will try to steal your personal information and sites that spread malware.
Online Defence Search automatically filters out explicit and adult images too, which makes it a more suitable search engine for children to use.
The HomeSafe and SuperSafe Boosts are two different tools which work in different ways. We recommend using them together to offer the best protection against online threats.
- SuperSafe protects a specific device whenever it’s online, fighting viruses that try to infect your devices and securing your banking and shopping. It’s software that you download onto any mobile tablet or computer.
- HomeSafe is a family-friendly web filter for your home Wi-Fi, it blocks, inappropriate content (KidSafe), as well as sites that could harbour malware (Virus Alerts), for any device that’s connecting to it. It’s free, there’s nothing to download, and you just activate it in My Account.
To learn more, read our HomeSafe Overview.
If you're experiencing problems using the SuperSafe Boost, take a look at SuperSafe Troubleshooting.
Looking for help ?
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options
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