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What is Phishing?

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Phishing is a scam that uses email to try and trick you into giving out confidential information.

Phishing emails will often use familiar logos and look like they've come from a genuine company or person, but are actually sent by criminals who want to access your online accounts and details.

Phishing emails can be tricky to spot; which is why it is important to stay alert and report any mail that looks suspicious. See our How to spot phishing emails for more information.

  

tt_icon-pdf We take your security very seriously, so if you ever receive an email claiming to be from us requesting any of this information, don't reply to it, don't follow any of the links and please report it to us straight away.
 

If you've received an email pretending to be from TalkTalk, or any other business, please let us know.

To report a phishing scam to our team, you'll need to follow a few simple steps. 

  • First, save the original email to your computer or device
  • Create a new email and attach the original email file
  • Send to phishing@talktalk.co.uk

You'll get an automatic email to confirm we've received your report, and we'll look into the issue as soon as we can. Please note, we're unable to reply to individual requests.

 

If you report a phishing or spam email between 8am - 5pm on Monday to Friday, you'll receive a response within 4 hours. 

Phishing emails are designed to look like genuine messages from legitimate companies, which can make them tricky to spot. 

If you look closely, you'll see that they're often missing specific details that a genuine sender would know. They also ask you for private information that the real company would never ask for.

 

The tell-tale signs of a phishing email

Here are 5 key things to look out for:

 

  • Does it use your full name? Phishing emails usually use terms like 'Dear Customer' as they do not have your personal details.
  • Does it use an attention-grabbing subject header? Look for phrases like "you've won!", "forward this to everyone you know!" or "this is NOT a hoax!"
  • Does the internet address look correct? Phishers often use addresses that look like a proper address, but have extra words, letters or symbols.
  • Are there spelling mistakes or does it seem badly written? Reputable companies wouldn't make these kinds of mistakes.
  • Are you being asked to verify your personal or bank details? Remember, TalkTalk will NEVER ask you for your full password or to verify any of your details over email. 

 

Although this is not an all-inclusive list, here are some common examples of phishing techniques to keep an eye out for:

  • Account deactivation scam: You receive an email to say that your account hasn't been verified, with a fake verification link. These emails are used to trick you into visiting a malicious site and giving out your login information
  • Advance fee scam: You get an email from a stranger claiming that you're owed a large sum of money. As a general rule, if a stranger ever contacts you offering to give away money, it's a scam
  • Fake pharmaceuticals: These emails attempt to sell you fake 'revolutionary' medication. You provide your bank details and the product doesn't work, never arrives, or worse- is harmful to your health
  • Prize scam: You receive an email claiming that you've won a cash prize, even if you haven't entered any competition. The email will contain a link to a malicious site and may ask for your bank details in order to send your money to you

 

Here are some general rules to follow if you think you've received a phishing email:

  • If the email appears to be from TalkTalk, please report it to us
  • Don't open it
  • Delete it straight away
  • Don't use any of the links in the email
  • If you're still unsure, contact the company to check if it's real. Although always use contact details that you trust

 

Phishing isn't the only way scammers can trick information out of you. It's important to stay alert and take the right steps to protect yourself.  

 

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day.

If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088