Phishing is a scam that uses email to try and trick you into giving out confidential information.
Phishing emails will often use familiar logos and look like they've come from a genuine company or person, but are actually sent by criminals who want to access your online accounts and details.
Phishing emails can be tricky to spot; which is why it is important to stay alert and report any mail that looks suspicious. See our How to spot phishing emails for more information.
If you've received an email pretending to be from TalkTalk, or any other business, please let us know.
To report a phishing scam to our team, you'll need to follow a few simple steps.
You'll get an automatic email to confirm we've received your report, and we'll look into the issue as soon as we can. Please note, we're unable to reply to individual requests.
If you report a phishing or spam email between 8am - 5pm on Monday to Friday, you'll receive a response within 4 hours.
Phishing emails are designed to look like genuine messages from legitimate companies, which can make them tricky to spot.
If you look closely, you'll see that they're often missing specific details that a genuine sender would know. They also ask you for private information that the real company would never ask for.
Here are 5 key things to look out for:
Although this is not an all-inclusive list, here are some common examples of phishing techniques to keep an eye out for:
Here are some general rules to follow if you think you've received a phishing email:
Phishing isn't the only way scammers can trick information out of you. It's important to stay alert and take the right steps to protect yourself.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Manage your boosts and check the status of your service.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day.
If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088