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What is TalkSafe?

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TalkSafe is a simpler, smarter and safer way of identifying you when you call us. By creating a voiceprint, a bit like a fingerprint for your voice, we can verify that it's you on the phone without having to ask any security questions. Your voiceprint is unique, and TalkSafe is able to differentiate between you and an imposter.

 

 


TalkSafe is completely free and will give you much greater security. It's much quicker than answering security questions, and you won't need to remember any passwords. Once we've recognised your voice you'll be through to an advisor, and we won't need to ask you any additional security questions.

Once you've registered you'll be asked to say "with TalkSafe, my voice is my password" to verify it's you who's calling. When the security check is complete you'll be straight through to an advisor who'll be able to immediately help you with any queries you may have.

It's incredibly secure. When you set it up we convert your voice into a digital code that can only be read by TalkSafe. The digital code, also known as a voiceprint, is one of the most secure forms of identification. Your voiceprint is unique to you, so there's no way someone can guess a password or pretend to be you.

There's no need to call us to set up TalkSafe, if you need to contact us at any point you'll be given the chance to set up this extra level of security. If you're speaking to one of our advisors just let them know that you'd like to register and they'll get you set up. We'll never call you and ask you to register for TalkSafe.

Once you've registered you'll be asked to say "with TalkSafe, my voice is my password" to verify it's you who's calling. Once the security check is complete you'll be straight through to an advisor who'll be able to immediately help you with any queries you may have.

When you register for TalkSafe we convert your voice into a digital code, otherwise known as a voiceprint.

Your voice has thousands of unique characteristics and the voiceprint uses this information to create your unique voiceprint. The next time you call us, TalkSafe will listen to your voice and match it to your voiceprint to recognise who you are.

There can be up to 5 TalkSafe users on your account. As long as you can answer the security questions then you can go through the set up process.

We're always looking for ways to improve security and make things faster for our customers. With this state of the art technology we can get you speaking to one of our support staff with ease, and you won't need to remember any passwords.

Just let us know that you don't want to register and we'll leave it at that. There's no requirement to register but doing so will improve your security, and you won't need to remember any passwords or go through security checks when you call, so we recommend you set it up.

Want to know about our free security feature that helps to keep unwanted callers at bay?

For information on how CallSafe works see About CallSafe

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.


​Christmas Opening Hours 

Over the festive period our technical support team will be on hand 24/7 as normal however our customer service team will be open as follows:
24th - 8am till 6pm
25th - Closed
​* 26th - 9am till 7pm​

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088


​Christmas Opening Hours 

Over the festive period our technical support team will be on hand 24/7 as normal however our customer service team will be open as follows:
24th - 8am till 6pm
25th - Closed
​* 26th - 9am till 7pm​