Phishing is a scam that uses email to try and trick you into giving out confidential information.
Phishing emails will often use familiar logos and look like they've come from a genuine company or person, but are actually sent by criminals who want to access your online accounts and details.
Phishing emails can be tricky to spot; which is why it is important to stay alert and report any mail that looks suspicious. See our How to spot phishing emails for more information.
If you've received an email pretending to be from TalkTalk, or any other business, please let us know.
To report a phishing scam to our team, you'll need to follow a few simple steps.
You'll get an automatic email to confirm we've received your report, and we'll look into the issue as soon as we can. Please note, we're unable to reply to individual requests.
If you report a phishing or spam email between 8am - 5pm on Monday to Friday, you'll receive a response within 4 hours.
Phishing emails are designed to look like genuine messages from legitimate companies, which can make them tricky to spot.
If you look closely, you'll see that they're often missing specific details that a genuine sender would know. They also ask you for private information that the real company would never ask for.
Here are 5 key things to look out for:
Although this is not an all-inclusive list, here are some common examples of phishing techniques to keep an eye out for:
Here are some general rules to follow if you think you've received a phishing email:
Phishing isn't the only way scammers can trick information out of you. It's important to stay alert and take the right steps to protect yourself.
Our experts are here to help, select one of the following contact options:
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TalkTalk Correspondence Dept
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