If your broadband stops working and you can't get online, it means you've lost connection with the exchange. The first thing to do is check our service status page to see if there's a problem in your wider area. If the problem is unique to you, then the steps below should help.
New to TalkTalk or just upgraded to fibre? your line will go through a stabilisation period which usually lasts for around two weeks. It's normal to experience varying speeds and occasional drops in your connection during this time.
Your master socket is a white plastic box built into your wall, usually in your hallway or near your front door. It’s bigger than a normal phone socket because it’s the point where the external phone line comes into your home.
All the other sockets in your home are connected to your master socket with extension wiring. This type of wiring isn’t ideal for carrying broadband signals and can become damaged over time, so it's important to always connect your router to your master socket.
A microfilter is a small device that stops your phone signal from interfering with your broadband signal and vice versa.
For your microfilters to work properly, you'll need to plug one into every socket you're using in your home. You'll get two microfilters with your router, but if you need more you can buy them online in the TalkTalk shop.
If your microfilters are faulty or set up incorrectly you're likely to experience connection issues.
Our tips below will help you get the most out of your microfilters:
To restart your router, simply turn it off at the mains and leave it off for 20 minutes if you have Fibre or 30 seconds if your broadband is non-Fibre. If you use an Openreach modem, it needs to be turned off (along with your router) for 20 minutes.
Your router's wires and cables can easily get knocked out of place or become loose over time. You should check that your equipment is all connected properly and set up correctly.
Your test socket is located inside your master socket. By plugging into your test socket, you bypass all the internal wiring in your home and connect your device directly to your phone line. This makes it the ideal point to test your internal wiring for faults.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088