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When does my contract end?

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You can view your contract end date online in My Account, simply navigate to the your package section where you'll see your contract end date displayed within package overview. We'll also notify you by email when your contract is coming to an end.

We understand that you may have further questions now that you are approaching the end of your contract. We’ve listed some of our most asked questions below to help you.

We’re sorry that we have been unable to speak to you. Due to the current COVID-19 (Coronavirus) situation we have a reduced team and our telephone resource is focused on our most vulnerable customers. You can however manage your services online via My Account. We also have information about our plans which may help with any general product queries you may have. We hope that helps.

 

While we would usually ask you to give us a quick call to discuss this, due to the current COVID-19 (Coronavirus) situation we have a reduced team on the phones who are supporting our most vulnerable customers, we hope you’ll understand.

If your bill looks higher than expected and you recently came out of contract this could be due to a part month charge. You can also visit My Account to manage your account and view your bills online.

 

Once your order processes you’ll be able to see this in My Account. It’s worth checking this in around 48 to 72 hours. If after 72 hours you are unable to see your order, please bear with us and try again. If you are experiencing any issues you can get in touch with us via the Community forum. Any fibre upgrade orders can also be tracked in My Account.

 

Don’t worry, there’s nothing for you to do! We prepare our customer emails in advance and in some cases while we are in the preparation stage, customers do renew at the same time meaning an email will still be sent. If your renewal isn’t showing in My Account, it’s worth checking back in around 48 to 72 hours.

 

It’s great to hear you’re considering upgrading your current service. My Account is the best place to answer your queries. We hope that helps.

 

We’re sorry to hear you’re considering leaving us. While we usually would like to speak with you to see if there is anything we can do to improve your experience, due to COVID-19 (Coronavirus) we have a reduced team in operation and are focusing on telephone resources on our most vulnerable customers.

If you have already found a new provider then they will be able to take care of your transfer over to them. It’s worth checking with them first regarding any delays they may be experiencing in setting up new services due to COVID-19 (Coronavirus).

If you do choose this option and change your mind before the new service goes live, that’s fine too. You can simply cancel your order with the new provider and you’ll stay with TalkTalk, continuing to enjoy totally unlimited and reliable broadband.

Of course, we’d be very sorry to see you go and if you could bear with us at this time to discuss your options that would be really appreciated. We are trying to support as many of our valued customers as possible.

 

At the end of your contract your services will continue and will be charged at the rate as detailed within your email from us. The price stated doesn’t include any additional services you may have, such as TalkTalk TV, calling boosts or security.

 

When you sign up for a TalkTalk service you agree to have that service for a minimum contract term. If you decide to cancel your service with us before that minimum term ends, you may have to pay an early termination charge.

This charge varies depending on your TalkTalk service and the number of months you have left on your contract. This table shows the early termination charges for each month remaining on your contract:

 

Package Charge per month remaining on your contract
Fast Broadband £9.00
Faster Fibre £8.50
Fastest Ultra Fibre Optic £10.50

 

Products we no longer sell

Package Charge per month remaining on your contract
Phone only £3.00
Plus £25.00
Plus TV £25.00*
Essentials £17.50
Essentials TV £17.50*
Simply Broadband £15.50
Any other package £8.00 - £23.31 dependent on the package.


* If you have a package that includes TalkTalk TV you’ll also need to pay £75 for your set-top box unless you return it to us within 21 days. Just give us a call and we’ll send you a pre-paid returns bag.

Fibre Medium - £10 per month for every month left on your contract, in addition to the phone and broadband early termination charges.
Fibre Large - £15 per month for every month left on your contract, in addition to the phone and broadband early termination charges.

How do I see my contract end date?

Your contract normally begins on the date that your package goes live or is renewed. You’ll find that date ­ – and your contract terms – in your welcome pack or your renewal confirmation letter. 

 

Commitment Breakage Fee

What is this charge?

We charge a commitment breakage fee if you sign up for a boost, but then cancel it before the end of your minimum commitment period.

How do I see my commitment end date?

Most of our boosts come with a one month commitment period, so check your bills or emails to find out when your specific boost began.

 

 

Not found what you're looking for?

Due to the impact of Covid-19 (Coronavirus), our call centre availability is temporarily reduced and is focused on helping our most vulnerable customers, we hope you’ll understand. The good news is that we are still available via our online channels as normal.

  • Visit My Account to manage your services and account
  • Our 24/7 Service Centre is the quickest and easiest way for you to manage your connection online
  • Our Community is also open for advice and support 

 

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We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options