Your first bill will be different to your normal bills, as it will include charges that won't appear on every bill while you're with us.
When will I receive my first bill?
Your first bill will be available in My Account a few days after your services are live. If you've not signed up yet, you can find out how to do so in our article, Registering for My Account.
Will my first bill be higher than normal?
Your first bill will be higher than your standard monthly amount. It includes:
- Charges from your go live date up to the date of your first bill
- Charges for the month ahead
- Any setup, equipment, or engineer charges
- Charges for any call usage
An example first bill breakdown
- Go live date: 11 June
- First bill date: 15 June
- Charges since you joined: 11 June – 14 June
- Charges in advance: 15 June - 14 July
You can see the detailed breakdown of all charges in My Account.
When will my first payment be due?
Your bill will show when your payment is due. For support in setting up your payment method or changing future payment dates please visit Payment methods and paying your bill.
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