cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Articles

Select one of the following topics to help find your answer:

Sort by:
We believe everyone should enjoy affordable broadband, TV, mobile and calls without problems and without frustration. If we ever fall short of this in any way, let us  know  decide to cancel your TalkTalk service, you'll need to speak to us. 
View full article
We know you'll be wanting to get online as quickly as possible once you're in your new house, that's why we've made this process really easy.
View full article
We know how frustrating it is when your broadband seems to be running slower than usual, so we’ve created this test to help you fix the problem without having to call in.
View full article
We're sorry to hear that you would like to make a complaint. We take all complaints very seriously and we'll do everything we can to fix the issue you're unhappy with as quickly and effectively as possible. Your complaints give us a chance to put things right and help us improve our service to all our customers.
View full article
If the broadband light on your router is off or flashing, it means you've lost connection with the exchange.  Follow these steps to resolve the issue.
View full article
Our Chat experts are available 7 days a week, 365  days a year and on hand to help you with everything such as questions about your bill or service, changing your package or to help you resolve any technical problems with your service.
View full article
Here's our simple guide to help you set up your TalkTalk Super Router.
View full article
Setting up a direct debit is the easiest, most convenient way to pay your monthly bill. Your payments will be automatically taken from your account each month, so you don't have to worry about missing your payment due date. If you'd prefer not to set up a direct debit that's fine, there's plenty of other ways to pay your bill. For more details see below.
View full article
Setting up your email client for the first time can seem a little complicated, but once you know the basics, you can get yourself up and running in no time.  Email domain settings for client setup found below
View full article
TalkTalk Boosts are a great way to customise and personalise your package, so you get exactly what you want. They include add-ons for your home phone, TV package and mobile.
View full article
When you log into My Account and opt to view your latest bill you'll land on a collapsed breakdown of the bill. To see a full breakdown of your charges click on 'Detailed'.
View full article
Here at TalkTalk, we’re always listening to your feedback and working hard to bring you the value and service you want. So we're improving and streamlining our mobile phone offers and we've teamed up with O2 to bring you something special.
View full article
Using our speed test, you can find out what broadband speed you're getting. 
View full article
Your new Wi-Fi Hub is a breeze to get connected. Simply plug it in, switch it on and away you go. Before you get started, make sure you unplug your old router and any other broadband equipment.
View full article
If your Wi-Fi has felt a little slow lately, don't panic. Here’s how you can bring it back up to speed.
View full article
The wellbeing of our employees and customers is our top priority and due to the Covid -19 situation, we are sorry to say we have a significantly reduced team available to help over the phone.
View full article
If you’ve noticed a sudden or gradual drop in your Wi-Fi performance, don't panic. Here’s how you can bring it back up to speed.
View full article
Wouldn't it be nice to pick up your home phone, always knowing it's a call you really want? No nuisance callers, no sales pitches, no scammers. We're helping you get just that.
View full article
At TalkTalk, we provide great rates on phone calls both within the UK and internationally. The cost of your calls and inclusive calls will vary depending on your TalkTalk package. If you have Fast Broadband, Faster Fibre or our SimplyBroadband package, there are no calls included so you only pay for the calls you make. 
View full article
If you're experiencing issues with TalkTalk Mail, take a look at the below common issues for some useful tips to help.
View full article
Top Contributors