We believe everyone should enjoy affordable broadband, TV, mobile and calls without problems and without frustration. If we ever fall short of this in any way, let us know decide to cancel your TalkTalk service, you'll need to speak to us.
We're sorry to hear that you would like to make a complaint. We take all complaints very seriously and we'll do everything we can to fix the issue you're unhappy with as quickly and effectively as possible. Your complaints give us a chance to put things right and help us improve our service to all our customers.
Setting up a direct debit is the easiest, most convenient way to pay your monthly bill. Your payments will be automatically taken from your account each month, so you don't have to worry about missing your payment due date. If you'd prefer not to set up a direct debit that's fine, there's plenty of other ways to pay your bill. For more details see below.
Setting up your email client for the first time can seem a little complicated, but once you know the basics, you can get yourself up and running in no time. Email domain settings for client setup found below
Here at TalkTalk, we’re always listening to your feedback and working hard to bring you the value and service you want. So we're improving and streamlining our mobile phone offers and we've teamed up with O2 to bring you something special.
Our chat experts are available between 8am and 10pm, 7 days a week, 365 days a year and on hand to help you with everything such as questions about your bill or service, changing your package or to help you resolve any technical problems with your service. You can start a chat by selecting the chat now button at the bottom of the page.
It’s not always easy to recognise a scam though, which is why we’ve created this video to show you more about the scammers' tactics. Always be on guard when you get a call from someone you don’t know who is calling, here is a handy guide.
At TalkTalk, we provide great rates on phone calls both within the UK and internationally. The cost of your calls and inclusive calls will vary depending on your TalkTalk package. If you have Fast Broadband, Faster Fibre or our SimplyBroadband package, there are no calls included so you only pay for the calls you make.
Our online bills give you the tailored support you need. Each bill is personalised to show you what each charge relates to. If you're stuck on understanding any part of your bill there are small toggles outlining charges and discounts applied to your account.