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Maintenance or recovery mode is useful to reset your TalkTalk TV box, but you should only use this option after all other diagnostics have been completed.   If your TalkTalk TV box is stuck booting up after switching it on, or is failing to respond to the remote control or any manual button combinations, you should power off your TV box (via the button at the back of the TalkTalk TV box) and wait for a few minutes before switching it back on again.  When powered back on, if the box displays the same behaviour, you should follow the below steps:   TalkTalk TV plus box Turn the power on using the button at the back of the box Press the power button on the front of the box Very quickly, press and hold the + and - buttons on the front of the box together for 10-15 seconds You should see the start screen on your TV, followed by the Maintenance Mode screen Select one of the options from the list displayed. We recommend trying a ‘Factory Reset - Keep Recordings’ first If the ‘Factory Reset - Keep Recordings’ doesn’t work, then repeat steps 1 to 4 above and this time select ‘Factory Reset - Delete Recordings’. If you’ve tried all of the above and the box still won’t get past the “Waking up” screen, then chat to us below and we’ll arrange for a replacement box to be sent to you.   TalkTalk TV box Turn the power on using the switch found on the back of your box Press and hold   both the channel +/- buttons   on the front of the box Press the  Power  button on the front of the box once while still holding both the channel +/- buttons for 10-15 seconds After displaying the start screen, the box should enter maintenance mode        
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Your new Wi-Fi Hub is a breeze to get connected. Simply plug it in, switch it on and away you go. Before you get started, make sure you unplug your old router and any other broadband equipment.   Getting to know your Wi-Fi Hub Take a moment to familiarise yourself with your Wi-Fi Hub, this will help you to set it up:     1. WPS button 2. Broadband port 3. Wi-Fi settings card 4. Ethernet ports 5. WAN port 6. Reset button 7. Power button 8. Power port Light guide The light on the front of your Wi-Fi Hub will change colour depending on the status of your connection.      Blinking amber – Your Wi-Fi Hub is starting up. Blinking amber and white – Your Wi-Fi Hub is connecting to the Internet. Solid white – You’re connected to the Internet. Solid amber – Your Wi-Fi Hub is verifying your connection. If you’ve got Fibre you should wait a few minutes. If you haven’t got Fibre, or the light stays solid amber for more than 15 minutes, please contact us. Watch our video   Getting set up So you can get set up correctly, which type of master socket do you have?   Here's how to get set up if you have a standard master socket: Plug the microfilter with the broadband cable attached into the master socket. Plug the other end of the broadband cable into the broadband port on your Wi-Fi Hub. Insert the power cable into the Wi-Fi Hub’s power port and plug it into the wall. Turn on the switch. Push the Wi-Fi Hub’s power button. The light on the front of the Wi-Fi Hub will come on.   Here's how to set up your Wi-Fi Hub with a pre-filtered master socket: Plug the broadband cable straight into the top or left-hand port on the master socket. Plug the other end of the broadband cable into the broadband port on your Wi-Fi Hub. Insert the power cable into the Wi-Fi Hub’s power port and plug into the wall. Turn on the switch. Push the Wi-Fi Hub’s power button. The light on the front of the Wi-Fi Hub will come on. ​ Using a wired connection To use a wired connection, simply plug the Ethernet cable into your device. Then plug the other end into any of the yellow Ethernet ports on the back of your Wi-Fi Hub. Connecting using WPS Wi-Fi Protected Setup (WPS) lets you easily connect network equipment like wireless printers to your router. Instead of manually typing in your Wi-Fi password, you simply press the WPS button on your Wi-Fi Hub to connect your device. Here’s how to do it:     Follow the instructions that came with your device about connecting using WPS. Press the WPS button on the back of your Wi-Fi Hub until the LED on the front of your Wi-Fi Hub starts flashing amber. When your device has connected to your Wi-Fi Hub, the LED will turn solid white. If the connection fails, the LED will flash amber again before returning to solid white. Wait until the LED turns solid white and then try to connect again. Got UFO or Faster 150 Fibre? Your setup will be a little different from the above. Here's how to set up your Wi-Fi Hub if you have UFO and how to get set up if you've got Faster 150 Fibre.
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Your Wi-Fi Hub has its own Wi-Fi network name and password. If you’d like to personalise them, here’s how.   It’s worth noting that any devices connected to your Wi-Fi will disconnect when you change your Wi-Fi network name or password. You’ll need to reconnect them all afterwards using your new details.       Change your Wi-Fi network name Open your browser and   and go to  192.168.1.1 (t his is the  router admin page) . Login with your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub. On the Dashboard page, click the See Wi-Fi settings Then click Change network name. A new window will open. Type your new Wi-Fi network name into the text box. When you’re happy, click the Save Wi-Fi name button.   Change your Wi-Fi password Open your browser   and   and go to  192.168.1.1 (t his is the  router admin page) . Login with the router username and password on the back of your Wi-Fi Hub. Click the See Wi-Fi settings button on the Dashboard page. Now click Change Wi-Fi password. Type your new Wi-Fi password into the text box when the window pops up. Enter your new Wi-Fi password again to confirm your changes. Click the Save Wi-Fi password button to finish.
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Our Wi-Fi Hub is packed with the latest tech, so it should work perfectly. Still, there are lots of things that can slow your Wi-Fi down. Here's how to get the best connection from your Wi-Fi Hub.     Use your master socket Always plug your Wi-Fi Hub into your master socket. It's a white plastic box built into your wall, usually in your hallway or near your front door. It's bigger than any other phone socket in your house.   Do you need microfilters? If your master socket is a standard socket (with only one port on the front) then you’ll need to plug your Wi-Fi Hub in using a microfilter. You’ll also need to plug a microfilter into every other socket you’re using in your house. Leave your Wi-Fi Hub switched on Leave your Wi-Fi Hub switched on. We send important software updates to your Wi-Fi Hub all through the day and night. If it’s turned off, it won’t get them.   Location, location, location Ideally, your router should be upright and facing towards you when you’re using the Internet. Put it on a table or shelf – never on the floor or in a cupboard - and make sure it’s not blocked by any furniture. This way, your Wi-Fi Hub will give out a clear, uninterrupted signal. Reduce signal interference Electrical appliances like microwaves, cordless phones and even remote controlled toys can disrupt Wi-Fi signals, so it’s best to keep your Wi-Fi Hub away from them if you can.   Disconnect devices you aren't using Having lots of devices – computers, tablets and phones - connected at once uses up more of your bandwidth. If you disconnect them from Wi-Fi when you’re not using them, it should free up your connection. Keep everything up to date Get into the habit of regularly updating your devices’ software and apps. It will help keep everything running smoothly.
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Our Wi-Fi Hub is packed with the latest tech; so it should work perfectly. Still, there are lots of things that can slow your Wi-Fi down. Here are a few things you can do to get the best connection throughout your home.     Step 1 - Get closer to your Wi-Fi Hub When you’re browsing the web on your computer, phone or tablet, it’s best to be in the same room as your Wi-Fi Hub if you can. The further away you are, the further your Wi-Fi signal has to travel which can slow you down. If you find you have Wi-Fi weak spots in certain rooms, you should think about getting a Wi-Fi Extender Kit to boost your signal.     Step 2 - Be mindful of your bandwidth  If lots of people are online at the same time, or you’re using the Internet for heavy tasks like gaming, video streaming or file sharing, your connection will probably feel slower. Your devices can even use up bandwidth without you knowing, by doing software updates, running apps in the background and backing up your data to the cloud. If you feel like your Wi-Fi isn’t keeping up, try taking a few devices offline to free up your connection.     Step 3 - Choose your frequency Your Wi-Fi Hub automatically chooses a wireless frequency to broadcast on every time you connect to Wi-Fi: 2.4GHz - this frequency gives you standard speeds but a good range, so you'll get a good signal even when you're not close to your Wi-Fi Hub. 5GHz - this frequency gives you the best possible speeds but a shorter range, so you may lose signal when further away from your Wi-Fi Hub. You can choose which frequency to connect to by giving each one its own wireless network name (SSID). This way, you can connect different devices to different frequencies or always connect to the fastest frequency if you want. Here's how to do it: Open your browser   and   and go to  192.168.1.1 (t his is the  router admin page) . Login with your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub. On the Dashboard page, click the   See Wi-Fi settings button. Now click Manage advanced settings. Click on the blue cog icon in the Wi-Fi 2.4GHz section. Type a new network name into the SSID text box. Click the Apply button. On the change confirmation box, click the Continue button. To change the SSID for 5GHz too, simply follow the steps above but click the   blue cog icon   in the   Wi-Fi 5GHz   section instead. Now when you connect your devices to Wi-Fi, you'll be able to differentiate between the 2.4Ghz and 5Ghz frequencies using their wireless network names.     Step 4 - Position your router properly Some common household objects can interfere with your Wi-Fi connection, so you should try to position your Wi-Fi Hub away from these if you can: Electrical appliances – they often transmit their own signals that can interfere with your Wi-Fi. Bluetooth devices – they operate on the same Wi-Fi frequency as your broadband, which can cause signal problems. Mirrors – they actually reflect Wi-Fi signals, stopping them from passing through walls and reflecting them back into the room. Anything containing large amounts of water – things like fish tanks and boilers can absorb Wi-Fi signals like a sponge. Large metal objects – radiators, for instance, will have the same effect on your Wi-Fi as mirrors.     Step 5 - Protect yourself Viruses and spyware can also slow you down. Spyware consumes your device’s resources, whilst viruses eat up your connection by performing repetitive tasks - like sending countless emails to spread itself - leaving little computing power for much else. You should install good security software, like our Supersafe Boost, that will protect your devices and keep everything running smoothly.     Step 6 - Device limitations When a device gets older, it might struggle to run modern software and apps. This means that any task it performs will feel slow – regardless of your broadband speed. If your connection is slow on a particularly old device, it might be time for an upgrade.
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Port forwarding is a way of making your home computer accessible to other computers on the Internet. It’s often used in gaming, file sharing or connecting to wireless devices like CCTV.   Your Wi-Fi Hub is set up to protect your Internet connection by blocking some of its ports. To open these ports for an application or device, you’ll need to go into your Wi-Fi Hub’s settings and either manually add the port forwarding rules yourself or choose from the preconfigured rules.   Here’s how to do it: Open your browser   and   and go to  192.168.1.1 (t his is the  router admin page) . Login with your router username and password; these are on the sticker underneath the removable settings card on back of your Wi-Fi Hub. Click the See internet settings button on the Dashboard page. Now click the Manage advanced settings button. Select Access Control. Select the Add Rule tab and scroll down to Add Rules Manually. Type in the port forwarding details for your chosen application or device.  OR Select the Games & Applications tab and choose the preconfigured rules. When you’ve entered all of your details, click the Add button. To finish, click the Apply button.
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Your Wi-Fi Hub automatically uses WPA2, which is the safest, most secure wireless protection. However, some devices can only connect to Wi-Fi using an older version, called WPA. Luckily, your Wi-Fi Hub can be configured to use WPA2 and WPA security at the same time. So if you’re having problems connecting any of your devices to Wi-Fi, here’s how to change your security settings to use both. Open your browser   and   and go to  192.168.1.1 (t his is the  router admin page) . Login with your username and password. You can find them on the sticker underneath the removable settings card on back of your Wi-Fi Hub. Click the See Wi-Fi settings button on the Dashboard page. Now click Manage advanced settings. Click on the blue cog icon in the Wi-Fi 2.5GHz settings section. Then click the drop-down arrow next to WPA2 Personal. Select WPA2/WPA Personal from the list. Click the Apply button.
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Now enjoy faster 4G coverage from O2 Here at TalkTalk, we’re always listening to your feedback and working hard to bring you the value and service you want. So we're improving and streamlining our mobile phone offers. We will no longer sell new TalkTalk mobile offers. If you have a TalkTalk mobile discount, it will run until the end of your promotion and then it will stop. Instead we've teamed up with O2 to bring you something special. Here’s what you should do next.  You’re bound to have questions about this new offer, so here are some FAQs that we hope will answer them.  Why are you stopping TalkTalk Mobile? We want you to get the best service possible, so we’re ending our TalkTalk mobile plans to focus on offering the best possible fibre, broadband and TV. We’ve teamed up with O2 to bring you a fantastic mobile deal. You’ll get super-fast 4G, special offers and a range of great perks. What will I get from O2? Our mobile customers are on 3G, but now you have access to O2’s powerful 4G network – so you can download and stream faster than ever before on your mobile. All of our broadband customers qualify for a great value mobile offer from O2, as well as a range of perks through O2’s Priority app. O2 4G Coverage See a map of O2's 4G coverage Priority View O2's Priority perks  How do I find out about O2's range of offers? Just give us a call on 0345 172 0044 and we’ll tell you all about them.  Who has access to this mobile offer from O2? I’m a TalkTalk broadband customer Yes, all TalkTalk broadband customers have special access to this great O2 mobile offer. I’m not a TalkTalk broadband customer This offer is exclusively available to TalkTalk broadband customers. If you’re not already with us, we’d love to have you. Take a look at our Fixed Low Price Plan packages and see how much you could save.  I’m already a TalkTalk mobile customer Yes absolutely - all you need to do is transfer your TalkTalk mobile service to O2’s.   Will I receive a charge or penalty for moving from TalkTalk Mobile? You can move to O2 free of any charge or penalty as soon as your contract with us ends. If you’re still in contract with us on your mobile, you may need to pay early termination fees to leave us. Just give us a call on 0345 172 0044 to find out.   How do I keep my mobile number? Keeping your mobile number is quick and easy to do, just give us a call on 0345 172 0044 to request a Porting Authorisation Code (PAC). You need to give this code to your new provider, who will then schedule the switch. If you are switching to one of our great new deals with O2, you can complete the online number transfer form. For information on this process, please visit the  O2 Help & Support website .   How do I move to O2? Just give us a call on 0345 172 0044. We’ll give you your PAC (Porting Authorisation Code). Then we’ll pass you over to O2 so you can choose an offer and set up a new account with them. O2 will send you a SIM. Once you've received it, simply complete the online form to transfer your number to O2. For information on this process, please visit the O2 Help & Support website.   What is a PAC and why will I need it to move over to O2? PAC stands for Porting Authorisation Code. You need it to transfer your current phone number to a new network. The PAC is only valid for one month and your new provider must make the transfer request before the expiry date. When we give you your PAC, you don’t immediately stop being a TalkTalk Mobile customer. You’ll be with us right up to the day you switch to O2, at which point we’ll send you a final bill. If you do use your PAC, you’ll get your final bill as normal, which will include any charges for usage outside your free plan. Any subsequent bill will confirm any remaining credits or balance owed. For information on switching to O2, please visit the O2 Help & Support website.   When will my service become active if I move to O2? Your TalkTalk Mobile account will remain active until your number has been transferred over to your new network. O2 should be able to tell you what day the number transfer is due to take place. It’s usually within 48 hours after you have given them your PAC. Please note: any special discounts off O2's standard SIM prices will be applied from your first bill. What happens if my phone is locked to Vodafone? If you're a SIM plan customer using your existing mobile, there's a small chance that your phone could be locked to the Vodafone network. Please visit  Unlock my phone from Vodafone  for more information. Or talk to O2 about upgrading to a new phone. Will my broadband service with TalkTalk be affected? No, your broadband will carry on as normal. Your contract with us won’t be affected and you’ll continue to enjoy all of the benefits of being a TalkTalk broadband customer. What if I don't want to take any of O2's mobile deals? You can carry using your mobile service as usual and it won’t be affected. If you’re currently on a mobile promotion with us, it will continue to the end of your contract. After that, the offer won’t be available. When are you stopping TalkTalk Mobile? We haven’t got a confirmed date right now. But don’t worry – we’ll give you at least 30 days’ notice ahead of making any changes that affect your mobile service.
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Before you can connect your phone to the internet, and start sending the full range of messages, you need to install your Internet and Picture messaging settings. Many of our mobile phones get these settings automatically. Soon after you insert your SIM, you’ll get a text message welcoming you to TalkTalk Mobile and letting you know that your settings will follow. If you have anything other than an Android phone, you'll get the Welcome to TalkTalk Mobile text, then a second text containing your Configuration settings. It’s quite simple to install and save them, because they come with on-screen instructions. If for any reason you delete your Configuration message, you can have the settings sent again. Just text the word TALK to 40127. Some Android devices will receive the settings silently in the background as a “configuration message”. Keep an eye out for this as you will not hear an alert. You can find the notification message on Android phones by following the below: Drag down the   notification bar   from the top of the screen Tap   Configuration message Tap   Install Tap   next Tap   Install Press   OK Tap   Home   key to return to the start menu If you've followed the instructions above and you still can’t send and receive picture messages, you may need to enter the settings manually. The place to do this should be in your 'Settings' menu under 'Network settings' or 'Access Point Names' (APN). On an iPhone, tap Settings in the main iPhone menu > Mobile Data > Mobile Data Options > Mobile Data Network. Once you’ve found the place, enter all of the below configuration settings: Manual Settings Name:   TalkTalk Wap APN:   mobile.talktalk.co.uk Proxy:   Not set Port:   Not set Username:   Not set Password:   Not set Server:   Not set MMSC:  http://mms.talktalk.co.uk/servlets/mms MMS proxy:   212.183.137.12 MMS port:   8799 MCC:   234 MNC:   15 Authentication type:   PAP APN type:   default APN roaming protocol:   IPv4 Enable/disable APN:   (Ticked)        tt_icon-pdf If you still have trouble sending and receiving MMS with the above settings, please enter   wap  for the username and   wap   for the password and try again.  
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We know how frustrating it is when your broadband seems to be running slower than usual, so we’ve created this test to help you fix the problem without having to call in. If you're new to TalkTalk you should hold off on taking this test for a week or so. We start all new customers on a lower speed whilst we stabilise your line; you should see an improvement over the next few days. What you'll need Here's everything you'll need for the test. If you don't have everything on the list, don't worry. Many of the steps don't require any extra equipment. Pen & paper Welcome pack Ethernet cable Screwdriver Spare microfilter Your router   Let's get started When you're ready, work through the steps below. Step 1 - Restart your router Turning your router off and back on again is one of the most common solutions for getting your internet back up to speed. All you need to do is turn your router off at the mains. If you're a regular broadband customer, you can switch it on again after thirty seconds. If you've got fibre broadband, you should leave it switched off for at least twenty minutes. Now that your router has been restarted, try browsing the internet for a few minutes. If your speed still seems slow, continue to Step 2. Step 2 - Check your estimated line speed This is the speed we expect you to get when you've got a single device connected to your router with an Ethernet cable. You can find it in the welcome pack we sent you when you joined us. Now let's check your current speed by running a speed test. Run a speed test When you've got the result, make note of your current download speed and compare it to the one in your welcome pack. If you haven't got your welcome pack, or your speed is slower than the one in your welcome pack, move onto Step 3. If the speed test results match the one in your welcome pack, the good news is that your broadband is working as we'd expect it to.   Step 3 - Reduce Wi-Fi congestion If your router is connected to lots of different devices, it can put a strain on your Wi-Fi signal and slow it down. To make sure you’re getting your estimated line speed, find everything that’s connected to the internet in your house and take it offline. The only thing you should leave connected is the device you're completing this test on, and your wireless powerline adapters (if you have any). Once you've disconnected everything, let's do another speed test and see if it's improved your broadband performance. Run a speed test Write your result down and then compare the download speed with the one from the last time we checked your speed. If you speed is slower or the same as last time, continue to Step 4. If your speed has increased, then device congestion on your network was likely the problem. If you start switching everything back on, your speed could degrade again, so it's important to monitor and limit how many devices you have online at once.   Step 4 - Use your master socket Your master socket is the point where the external phone line enters your home. It's a white, plastic square built into your wall, and can usually be found in your hallway, or near your front door. It will be bigger than any other phone socket in your house and offers the strongest broadband signal. If your router is already connected to your master socket, you can go to Step 5. If you've moved your router to your master socket, let's run another speed test to see if this has fixed the problem. Run a speed test Write your result down and compare the download speed with the one from the last time we checked your speed. If you speed is slower or the same as last time, continue to Step 5. If you broadband speed has improved, then you probably had your router plugged into an extension socket. These sockets are connected to your master socket with extension wiring, which isn’t built for carrying broadband signals. For the best speeds, keep your router connected to your master socket at all times.   Step 5 - Try a wired connection Next, we’re going to see if there's a problem with your wireless signal. The best way to do this is to temporarily connect your computer directly to your router using an Ethernet cable. This is the yellow cable that came with your router. Plug one end of the Ethernet cable into any of the yellow ports in the back of your router Then plug the other end into the Ethernet port on your device. Wait until you have an internet connection again, then run a speed test. Run a speed test Write your result down and compare the download speed with the one from the last time we checked your speed. If you speed is slower or the same as last time, continue to Step 6. If your speed has gone up using a wired connection, then wireless interference could be the problem. Try to keep your router free from obstructions and away from other electronic devices. You may also want to invest in some Powerline adapters to help extend your Wi-Fi signal in your home. You can find information about reducing wireless interference here.   Step 6 - Check your microfilters A microfilter is a small device that stops your phone signal from interfering with your broadband signal and vice versa. If you have a pre-filtered master socket (with two ports built in) you won't need to use microfilters, and you can skip to Step 7. If you have a standard master socket, with one port on the front, it's essential that you use microfilters and set them up correctly as per below: Don’t use two microfilters by plugging them into each other. Make sure you've plugged a microfilter into every socket that you're using in your home. Don’t plug a microfilter into an empty socket – only plug them into the sockets you’re using. If you don’t have enough microfilters for all the sockets you’re using, unplug some devices and leave them unplugged until you can get some more. You can purchase them in the TalkTalk Shop. If you've checked the above and are still having problems, one of your microfilters could be faulty. Try replacing them one by one and run a speed test every time you make a change. Run a speed test Write your results down and compare the download speed with the one from the last time we checked your speed. If you speed is consistently slower or the same as last time, continue to Step 7. If your speed has improved, then you likely just needed to change your microfilter setup or replace a faulty one. Remember that if you change things back, your speeds will likely reduce again, so it's important you keep this configuration going forward.   Step 7 - Check your router setup Next, we’re going to see if your router is set up correctly. Even if an engineer installed your equipment for you, wires can easily become loose over time or get knocked out of place. Go to check my router setup for reference, and then come back to this page once you've checked. If your router setup looks correct, you can continue to Step 8. If you made any changes to your setup, let's run a speed test to see if there's been an improvement. Run a speed test Write your results down and compare the download speed with the one from the last time we checked your speed. If you speed is slower or the same as last time, continue to Step 8. If your speed has improved, then you likely just needed to change your router's setup. Remember that if you change things back, your speeds will likely reduce again, so it's important you keep this setup going forwards.   Step 8 - Reboot your Powerline adapters This step only applies to you if you're currently using wireless powerline adapters. These plug into your wall sockets to extend your wireless signal further around your home. If you don't use these, please go to Step 9. If you do, we’ll need you to disconnect your powerline adapters. To do this, just temporarily switch them off at the mains, or unplug them. Now that we've temporarily switched off your wireless powerline adapters, let's do another speed test to see if there's been an improvement. Run a speed test Write your results down and compare the download speed with the one from the last time we checked your speed. If you speed is slower or the same as last time, continue to Step 9. If your speed has increased, your wireless powerline adapters may have been set up incorrectly. Follow the steps in setting up your wireless powerline adapters to reconfigure them properly. Once you've done this, you'll maintain your new broadband speed. Step 9 - Connect to your test socket This step only applies to you if you've got a test socket. You'll know you've got a test socket if there's a horizontal line across the middle of your master socket. If you haven't got a test socket, you can go straight to Step 10. If your master socket has a test socket, follow the steps below to connect your router to it:  Carefully unscrew the faceplate with a screwdriver. If your master socket doesn't have screws, squeeze the sides of the faceplate to detach it. With the faceplate removed, you'll see the test socket on the right-hand side. Plug a microfilter into the test socket. Then plug your router's broadband cable into the microfilter port labelled ADSL. Now that you've connected to your test socket, let's do another speed test and see if there's any improvement. Remember, whilst you're using your test socket, none of your other phone sockets will work. Run a speed test Write your results down and compare the download speed with the one from the last time we checked your speed. If you speed is slower or the same as last time, reconnect the faceplate to your master socket and continue to Step 10. If your speed increases when you're connected to your test socket, there could be a fault with your internal phone wiring. This isn't something we can fix online, please contact us so we can help you.   Step 10 - Check your splitters A splitter is a small device that plugs directly into your phone socket or the phone port on your microfilter. It's job is to split your phone connection into two or more. Even if you don’t think you have a splitter, it’s still worth double-checking your sockets because some services fit them as standard. Sky, for example, will sometimes fit a splitter when they install your set-top box. If you definitely don't have any splitters, please skip to Step 11. If you use splitters, you'll need to check that they're set up correctly: Your microfilter should be plugged directly into the socket. Your splitter should be plugged into your microfilter, not the other way around. If you've made changes to your splitter setup, run another speed test. Run a speed test If you speed is slower or the same as last time, continue to Step 11. If your speed has increased, your splitters may have been set up incorrectly. Keep any changes you've made to your setup and your speed shouldn't decrease.   Step 11 - Get in touch We're really sorry, but it looks like we haven't been able to fully resolve your issue online. The next step is to call our team of technical experts, who are on-hand to help 24/7. You can call us free from your TalkTalk landline on 0345 172 0088. If you ever need more help with your broadband, or anything else, we look forward to seeing you again. Say hello to our game-changing Wi-Fi Hub Whether you’re streaming a box-set in the living room or gaming in the bedroom, you just want Wi-Fi that works. So say hello to the TalkTalk Wi-Fi Hub. Packed with more of the latest tech, it offers our fastest, strongest, most reliable Wi-Fi connection ever. Buy now  
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If the broadband light on your router is off or flashing, it means you've lost connection with the exchange. If you have an older router, the broadband light is labelled as ASDL or DSL. Follow the steps below to resolve the issue.   Step 1 - Make sure you're using your master socket Your master socket is the point where the external phone line enters your home. It's a white, plastic square built into your wall, and can usually be found in your hallway, or near your front door. It will be bigger than any other phone socket in your house and offers the strongest broadband signal.   All the other sockets in your home are connected to your master socket with extension wiring. This type of wiring isn’t ideal for carrying broadband signals and can become damaged over time. That's why it's important to always connect your router to your master socket. Step 2 - Check if you need to use microfilters A microfilter is a small device that stops your phone signal from interfering with your broadband signal and vice versa. You'll only need to use microfilters if you have a standard master socket, with one port on the front. If you have a pre-filtered socket with two ports built in, you won't need to use them. For your microfilters to work properly, you'll need to plug one into every socket you're using in your home. You'll get two microfilters with your router, but if you need more you can buy them online in the TalkTalk shop.   Step 3 - Check your microfilters If your microfilters are faulty or set up incorrectly you're likely to experience connection issues. Our tips below will help you get the most out of your microfilters: Don’t use two microfilters by plugging them into each other. Don’t plug a microfilter into an empty socket – only plug them into the sockets you’re using. If you don’t have enough microfilters for all the sockets you’re using, unplug some devices and leave them unplugged until you can get some more. You can purchase them in the TalkTalk shop. Your microfilter might be faulty – try a different one to see if this fixes the problem. Step 4 - Reboot your router To restart your router, simply turn it off at the mains and leave it off for 20 minutes if you have Fibre or 30 seconds if your broadband is non-Fibre. If you use an Openreach modem, it needs to be turned off (along with your router) for 20 minutes. Step 5 - Check your router setup Your router's wires and cables can easily get knocked out of place or become loose over time. You should check that your equipment is all connected properly and set up correctly. Step 6 - Connect to your test socket Your test socket is located inside your master socket. By plugging into your test socket, you bypass all the internal wiring in your home and connect your device directly to your phone line. This makes it the ideal point to test your internal wiring for faults.
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Here's everything you need to know about your delivery. Your equipment will arrive 2-5 days before your services go live and you’ll see a one-off delivery charge on your first bill. We recommend that you wait until your activation date before you set up your equipment because your services won't be live until then. Select one of the following products for more information about delivery, If your equipment still hasn't arrived after your activation date, please get in touch with us. Broadband Ultra Fibre Optic TV - Speedy Install TV - Managed Install Multi-room TV Royal Mail information   Broadband-only We'll send your TalkTalk router to your home address by Royal Mail. You can track your router delivery in My Account or on the Royal Mail website with your parcel tracking number, which we'll send to you by text or email. If you're upgrading your package, we won't always send you a new router. We'll check to see if your current router is suitable and if it's not, we'll send you a new one.   Ultra Fibre Optic Your engineer will bring everything with them on your installation day; we won't post anything to you.   TalkTalk TV - Speedy Install We'll send your router, TV box and all other equipment by courier. You can track your order, change your engineer appointment and check your activation date in My Account. We'll send your parcel tracking number to you by text or email. If you gave us your mobile number when you placed your order, you'll get a text on the morning of your delivery day. If you're not going to be in, don't worry, everything you need to know about rearranging your delivery will be in the text.   TalkTalk TV - Managed Install If you're new to TalkTalk we'll send your router by Royal Mail and your engineer will bring your TV box with them on your installation day. You can track your router delivery in My Account or on the Royal Mail website with your parcel tracking number, which we'll send to you by text or email. If you're adding TalkTalk TV to your existing service, your engineer will bring your TV box with them on your installation day.   Multi-room TV If you're new to TalkTalk we'll send your router by Royal Mail and your engineer will bring your TV boxes and other equipment with them on your installation day. You can track your router delivery in My Account or on the Royal Mail website with your parcel tracking number, which we'll send to you by text or email. If you're adding TalkTalk Multi-room TV to your existing service, your engineer will bring your secondary TV box and other equipment with them on your installation day.   Royal Mail information Royal Mail delivers from Monday to Saturday between 7am and 6pm. If you’re not in on your delivery day, Royal Mail will give your package to a neighbour or return it to your local delivery office where it will be kept for 18 days. After this, they'll return it to us and you’ll need to contact us to arrange redelivery.
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CallSafe is our free security feature that helps to keep unwanted callers at bay.    tt_icon-pdf Please be aware that scammers are calling customers claiming to be from TalkTalk, including automated calls advising you to press one. TalkTalk DO NOT make automated calls, this is a scam.   If you receive a call claiming to be from TalkTalk and are in doubt, just hang up and call us back from your home phone by dialing 150. You can also Report the number.     How CallSafe works Every time you get a call, CallSafe checks to make sure it's someone you want to hear from. The caller is then either: Approved and put straight through to you. Blocked so that your phone doesn't ring. Screened to confirm who they are. Numbers that you've dialled more than once in the last 35 days will automatically be Approved, and any numbers you've barred using Last Caller Barring will be blocked. When a call is screened, the caller is asked to record their name. CallSafe will then play it back to you and you choose how to handle the call. Unwanted callers usually hang up at this stage because they don't want to leave their details.      Will CallSafe work with my other TalkTalk calling features? All incoming calling features work well with CallSafe, except: Reminder call - If you want to use reminder call with CallSafe, please get in touch Call Divert to another CallSafe user - screened calls will not be passed through Can I keep CallSafe if I move home? Yes. You can carry CallSafe over to your new address by selecting CallSafe on your home move order.   Will my lists be saved if I temporarily switch CallSafe off? No. If you switch CallSafe off, all the numbers saved on your Blocked and Approved Lists will be lost immediately.   tt_icon-pdf Please make a note of your Blocked and Approved numbers before you switch CallSafe off.    How many numbers can I add to my Approved and Blocked List? As many numbers as you like - there's no limit.   Can I add a personalised greeting to CallSafe? Not at the moment, but we're working on it.   Can I block or approved withheld numbers? You can block or approve withheld numbers in two ways: By pressing 1 or 3 when a withheld number calls you By dialling 1472 after a withheld number calls you, then following the instructions to block or approve it We will not display the telephone number for withheld callers in your blocked/approved lists. Instead, they will be listed as withheld. Adding a withheld number to your blocked or approved list will not apply to all withheld callers, just the person who called you.   If there are any important callers who withhold their number, such as your doctor, we recommend that you ask for their telephone number and add them to your approved list.   What is the global approved list? It's a database of important callers that you don't want to miss, such as: Automated HMRC authentication calls Automated hospital appointment calls Automated banking calls TalkTalk numbers When somebody on the global approved list calls you, CallSafe will put them straight through to you.    CallSafe Compatibility CallSafe is only available to TalkTalk customers It will work with all push-button landline telephones, provided that any call blocking products are switched off, such as True Caller or BT Guardian There are some handset answering machines and personalised greetings that CallSafe is not compatible with. We recommend you use TalkTalk voicemail CallSafe is not compatible with text phones or fax machines. You should add automated callers, such as security or care alarm providers, to your Approved List    
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Setting up your email client for the first time can seem a little complicated, but once you know the basics, you can get yourself up and running in no time.   Our Recommendation  You have two options when setting up your email account on a device and our suggestion is to use IMAP, this is a good idea if you use lots of devices to access your emails and if for any reason, you have an issue with your client/device you'll still be able to access your emails using our webmail service.   Account Type   IMAP (recommended)   POP3   Log in /Username username@talktalk.net username@talktalk.net Incoming mail server mail.talktalk.net mail.talktalk.net Incoming Port 993 995 Incoming SSL Yes Yes Outgoing mail server smtp.talktalk.net smtp.talktalk.net Outgoing Port 587 587 Outgoing START/TLS Yes Yes Outgoing Authentication Yes Yes   Some email applications might ask you to configure the (Incoming) Authentication in Advanced Settings: select “Password” or “Normal password” (make sure you do not use “MD5” or “Encrypted password”). If you use Outlook, please make sure the “Secure Password Authentication (SPA)” checkbox is not ticked in your account settings as we do not support SPA.      Older email accounts If you've got one of our older, non talktalk email accounts you'll need to use different settings on your device, select the email domain below for details tiscali.co.uk Account Type     IMAP (recommended)     POP3     Log in /Username username@tiscali.co.uk username@tiscali.co.uk Incoming mail server imap.tiscali.co.uk pop.tiscali.co.uk Incoming Port 993 995 Incoming SSL Yes Yes Outgoing mail server smtp.tiscali.co.uk smtp.tiscali.co.uk Outgoing Port 587 587 Outgoing SSL Yes Yes Outgoing Authentication Yes Yes   Some email applications might ask you to configure the (Incoming)   Authentication   in Advanced Settings: select   “Password” or “Normal password”   (make sure you do not use “MD5” or “Encrypted password”).   If you use Outlook, please make sure the “Secure Password Authentication (SPA)” checkbox is not ticked in your account settings. We do not support SPA.    dial.pipex.coom & dsl.pipex.com If you're setting up your email account for the first time we recommend that you use the IMAP settings. If you've already set up your client to work with POP3, you can change your settings to IMAP   Account Type   Dial   DSL   Log in /Username abc12@dial.pipex.com or alias@dial.pipex.com abc12@dsl.pipex.com or alias@dsl.pipex.com Incoming email (POP3) pop.dial.pipex.com pop.dsl.pipex.com Outgoing email (SMTP) smpt.dial.pipex.com smtp.dsl.pipex.com Incoming Port (IMAP) Secure 993 993 Incoming Port (POP3) Secure 995 995 Outgoing Port (IMAP & POP3) Secure 587 587 START TLS/TLS/SSL Yes Yes Outgoing Authentication Yes Yes   Some email applications might ask you to configure the (Incoming)   Authentication   in Advanced Settings: select   “Password” or “Normal password”   (make sure you do not use “MD5” or “Encrypted password”).   If you use Outlook, please make sure the “Secure Password Authentication (SPA)” checkbox is not ticked in your account settings. We do not support SPA.    lineone.net If you're setting up your email account for the first time we recommend that you use the IMAP   settings and enable   SSL If you've already set up your client to work with POP3, you can change your settings to IMAP.   Account Type   IMAP (recommended)   POP3   Log in /Username username@lineone.net username@lineone.net Incoming mail server imap.tiscali.co.uk pop.tiscali.co.uk Incoming Port 993 995 Incoming SSL Yes Yes Outgoing mail server smtp.tiscali.co.uk smtp.tiscali.co.uk Outgoing Port 587 587 Outgoing SSL Yes Yes Outgoing Authentication Yes Yes   Some email applications might ask you to configure the (Incoming) Authentication in Advanced Settings: select “Password” or “Normal   password” (make sure you do not use “MD5” or “Encrypted password”).   If you use Outlook, please make sure the “Secure Password Authentication (SPA)” checkbox is not ticked in your account settings. We do not support SPA.    tinyworld.co.uk If you're setting up your email account for the first time we recommend that you use the IMAP   settings and enable   SSL. If you've already set up your client to work with POP3, you can change your settings to IMAP.   Account Type   IMAP (recommended)   POP3   Log in /Username username@tinyworld.co.uk username@tinyworld.co.uk Incoming mail server imap.tiscali.co.uk pop.tiscali.co.uk Incoming Port 993 995 Incoming SSL Yes Yes Outgoing mail server smtp.tiscali.co.uk smtp.tiscali.co.uk Outgoing Port 587 587 Outgoing SSL Yes Yes Outgoing Authentication Yes Yes   Some email applications might ask you to configure the (Incoming) Authentication in Advanced Settings: select “Password” or “Normal   password” (make sure you do not use “MD5” or “Encrypted password”).   If you use Outlook, please make sure the “Secure Password Authentication (SPA)” checkbox is not ticked in your account settings. We do not support SPA.  tinyonline.co.uk   If you're setting up your email account for the first time we recommend that you use the IMAP   settings and enable   SSL. If you've already set up your client to work with POP3, you can change your settings to IMAP.   Account Type   IMAP (recommended)   POP3   Log in /Username username@tinyonline.co.uk username@tinyonline.co.uk Incoming mail server imap.tiscali.co.uk pop.tiscali.co.uk Incoming Port 993 995 Incoming SSL Yes Yes Outgoing email (SMTP) smtp.tiscali.co.uk smtp.tiscali.co.uk Outgoing Port 587 587 Outgoing SSL Yes Yes Outgoing Authentication Yes Yes   Some email applications might ask you to configure the (Incoming) Authentication in Advanced Settings: select “Password” or “Normal   password” (make sure you do not use “MD5” or “Encrypted password”).   If you use Outlook, please make sure the “Secure Password Authentication (SPA)” checkbox is not ticked in your account settings. We do not support SPA.    worldonline.co.uk If you're setting up your email account for the first time we recommend that you use the IMAP   settings and enable   SSL. If you've already set up your client to work with POP3, you can change your settings to IMAP.   Account Type   IMAP (recommended)   POP3   Log in /Username username@worldonline.co.uk username@worldonline.co.uk Incoming email server imap.tiscali.co.uk pop.tiscali.co.uk Incoming Port 993 995 Incoming SSL Yes Yes Outgoing email (SMTP) smtp.tiscali.co.uk smtp.tiscali.co.uk Outgoing Port 587 587 Outgoing SSL Yes Yes Outgoing Authentication Yes Yes   Some email applications might ask you to configure the (Incoming) Authentication in Advanced Settings: select “Password” or “Normal   password” (make sure you do not use “MD5” or “Encrypted password”).   If you use Outlook, please make sure the “Secure Password Authentication (SPA)” checkbox is not ticked in your account settings. We do not support SPA.    screaming.net If you're setting up your email account for the first time we recommend that you use the IMAP settings and enable SSL. If you've already set up your client to work with POP3, you can change your settings to IMAP.   Account Type   IMAP (recommended)   POP3   Log in /Username username@screaming.net username@screaming.net Incoming mail server imap.tiscali.co.uk pop.tiscali.co.uk Incoming Port 993 995 Incoming SSL Yes Yes Outgoing email (SMTP) smtp.tiscali.co.uk smtp.tiscali.co.uk Outgoing Port 587 587 Outgoing SSL Yes Yes Outgoing Authentication Yes Yes   Some email applications might ask you to configure the (Incoming) Authentication in Advanced Settings: select “Password” or “Normal password” (make sure you do not use “MD5” or “Encrypted password”).   ukgateway If you're setting up your email account for the first time we recommend that you use the IMAP   settings and enable   SSL. If you've already set up your client to work with POP3, you can change your settings to IMAP.       Account Type IMAP (recommended) POP3 Log in /Username username@ukgateway.net username@ukgateway.net Incoming mail server imap.tiscali.co.uk pop.tiscali.co.uk Incoming Port 993 995 Incoming SSL Yes Yes Outgoing email (SMTP) smtp.tiscali.co.uk smtp.tiscali.co.uk Outgoing Port 587 587 Outgoing SSL Yes No Outgoing Authentication Yes Yes   Some email applications might ask you to configure the (Incoming) Authentication in Advanced Settings: select “Password” or “Normal   password” (make sure you do not use “MD5” or “Encrypted password”).   homecall.co.uk Unfortunately, if you’re not connected to a TalkTalk Internet connection it’s not possible to access your email account on a device such as a laptop, smartphone or tablet. Access via third party networks such as other broadband and mobile providers is not possible.    Top   Tip: Why not create a   @talktalk.net email address which allows access via a mobile device? This can be done in My Account.     Account Type IMAP (recommended) POP3 Log in /Username firstname.lastname@homecall.co.uk firstname.lastname@homecall.co.uk Incoming email server pop3.homecall.co.uk pop3.homecall.co.uk Incoming Port 143 110 Outgoing email (SMTP) smtp.homecall.co.uk smtp.homecall.co.uk Outgoing Port 25 25 SSL No No Outgoing Authentication No No   Some email applications might ask you to configure the (Incoming)   Authentication   in Advanced Settings: select “Password” or “Normal   password” (make sure you do not use “MD5” or “Encrypted password”).   toucansurf.com Unfortunately, if you’re not connected to a TalkTalk Internet connection it’s not possible to access your email account on a device such as a laptop, smartphone or tablet. Access via third party networks such as other broadband and mobile providers is not possible.    Top   Tip: Why not create a   @talktalk.net email address which allows access via a mobile device? This can be done in My Account.       Account Type IMAP (recommended) POP3 Log in /Username firstname.lastname@toucansurf.com firstname.lastname@toucansurf.com Incoming email server pop3.toucansurf.com pop3.toucansurf.com Incoming Port 143 110 Outgoing email (SMTP) smtp.toucansurf.com smtp.toucansurf.com Outgoing Port 25 25 SSL No No Outgoing Authentication No No   Some email applications might ask you to configure the (Incoming)   Authentication   in Advanced Settings: select “Password” or “Normal   password” (make sure you do not use “MD5” or “Encrypted password”)   onetel.com If you're setting up your email account for the first time we recommend that you use the IMAP settings. If you've already set up your client to work with POP3, you can change your settings to IMAP. Please see below the email settings for @onetel.com:      Account Type IMAP (recommended)   POP3 Log in /Username username@onetel.com username@onetel.com Incoming email server mail.onetel.com pop.onetel.com Incoming Port 143 110 Outgoing email (SMTP) smtp.onetel.com smtp.onetel.com Outgoing Port 25 25 SSL No No Outgoing Authentication No No   Some email applications might ask you to configure the (Incoming) Authentication in Advanced Settings: select “Password” or “Normal   password” (make sure you do not use “MD5” or “Encrypted password”).   blueyonder.co.uk & networld.com If you use either of these email addresses then head over to  Virgin Media  for the correct settings.   Are you using Microsoft Outlook? If your email address isn't one of those listed, it's best to contact the email provider directly. They'll be able to provide you with the correct settings and support with their services.  
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If you're having problems viewing specific websites, or you can't open any websites at all, take a look at our tips below.   Step 1 - Try a different site Try loading a different website. If it works, then the original site might be down. Step 2 - Clear your browser cache Your browser temporarily stores images and text from web pages on your hard drive, in a storage area called the cache. This is designed to help your computer "remember" web pages and load them quicker. Sometimes when web pages change, your cache can interfere with the pages, making them load more slowly or display incorrectly. Step 3 - Update your browser Using older versions of a browser can cause loading issues – especially if you’re looking at pages with lots of graphics, or watching videos. Upgrading to the latest version of your browser – Google Chrome, Mozilla Firefox, Safari or Internet Explorer – may help. If this doesn't fix the problem, try a different browser altogether. All of the above are available to download for free. Step 4 - Reboot your router Try restarting your router. Turn it off at the mains and leave it off for at least 30 seconds before turning it back on. If you're a Fibre customer you’ll need to leave it off for 20 minutes, along with your Openreach modem if you have one, before turning it back on to completely refresh the connection. Step 5 - Turn off HomeSafe If you're using our free Homesafe™ service, it may be blocking the websites you're trying to use. Homesafe works with all devices connected to your Wi-Fi, so it could be restricting your browsing on multiple devices. Try temporarily disabling Homesafe in My Account.   tt_icon-pdf We advise you to switch HomeSafe back on once you've finished testing to keep your devices protected. Step 6 - Load a non-secure site If you're having difficulty viewing a secure site (https://), try loading a non-secure site (http://). If you can load non-secure sites without a problem, make sure the clock on your computer is set to the correct time. Secure websites use the time to verify that your computer is secure, so if the time is wrong the site won't allow proper access. If this doesn't help then your router might be set up incorrectly. You should make sure the MTU (Maximum Transmission Unit) is set to 1432. If you have a TalkTalk router, please refer to our guide to check or change your MTU settings. If you have a non-TalkTalk router, you'll need to speak to the router's manufacturer to find out how to do this.
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We're sorry to hear that you would like to make a complaint. We take all complaints very seriously and we'll do everything we can to fix the issue you're unhappy with as quickly and effectively as possible. Your complaints give us a chance to put things right and help us improve our service to all our customers. Call us now - 0345 172 0088 Free from your TalkTalk phone, c alls from non-TalkTalk lines charged at 3ppm plus your phone company's access charge.  If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088 We're committed to helping all customers contact us easily. If you can't send a complaint to us yourself, you can nominate someone to do it for you. If needed you can set up a Nominated User for your account so that someone else can make the complaint on your behalf, you'll need to contact us first to request a Nominated User Form and once received, will be updated on your account within 28days.   If you require a copy of our complaints procedure in an alternative format, such as Braille, large print and on audio CD please get in touch with us to request a copy on 0345 172 0088, free from a TalkTalk phone.   Our Complaints Code Please take a look at our  complaints code  to find all the details on making a complaint to us and what happens next. Speed Issues?  You can use our  broadband speed check-up  to check your current speeds and get tips and advice for improving them.    Raising your complaint Our customer service advisors are trained to deal with customer complaints and will do everything they can to resolve your issue. Please select the relevant tab below for your chosen contact method to get in touch with us. Call us  Calling us is the best way for you to raise your complaint, as it's the quickest way to get through to us. Depending on the nature of your complaint, please call one of the numbers listed below: For complaints about your TV, landline or broadband service (including fibre and UFO) call 0345 172 0088  For complaints about your TalkTalk Mobile service call 0345 172 0044 Calling these numbers is free from any TalkTalk landline & Mobile  Call charges from other providers will be charged at 3ppm plus your phone company's access charge. Calls from mobiles will cost substantially more. Lines are open during 8am-8pm (Monday to Friday), 9am-6pm (Saturdays) and 10am-5pm (Sundays and bank holidays)   Send an email  You can email your complaint to concerns@talktalkplc.com and we'll try to reply within 72 hours, when you email us please include: Your full name Your TalkTalk phone or mobile number And one of the following: The 3rd & 6th characters of the password we ask for when you speak to Customer Services The last 4 digits of the bank account number or payment card you use to pay for your service Your TalkTalk account number Personal security answer provided when you set up your TalkTalk account   Send a letter If you'd like to write to us, please address your letter to: TalkTalk (TTR) PO Box 675 Salford M5 0NL To help us deal with your query quickly, please confirm the following information. Your full name Your TalkTalk phone or mobile number Your signature And one of the following: The 3rd & 6th characters of the password we ask for when you speak to Customer Services The last 4 digits of the bank account number or payment card you use to pay for your service Your TalkTalk account number Personal security answer provided when you step up your TalkTalk account We will aim to respond to your query in 10 days. All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.   Live chat If you’d like to raise your complaint with one of our chat agents, click the chat now button at the bottom of this page      If you're still unhappy with our response? If you're not satisfied with our initial response, please ask to speak to a manager. If a manager is not available, we'll try to contact you within two working days. If you are still not satisfied after speaking to a manager, you can ask the manager to escalate your complaint to our CEO's office. Please give the manager the opportunity to resolve your complaint first before contacting the CEO's office. You can also send your complaint directly by post to the address below. Head of Complaints - CEO's Office TalkTalk (CEO) PO Box 672 Salford  M5 0NG   The CEO's office tries to respond to every complaint within 10 working days of receipt. You will be assigned a dedicated person to take care of your complaint and keep you fully updated. If you are still not satisfied after speaking with the CEO's office, you can: Contact CISAS to independently review your complaint Please remember that CISAS will not accept cases that are less than 8 weeks old unless you have received a deadlock letter from the CEO's office, which means there is nothing further we can do to resolve your complaint. You can contact them using these details: Web:  https://www.cedr.com/cisas/ Phone: 020 7520 3827 Textphone: 020 7520 3767 Email: cisas@cedr.com Address: CISAS, Centre for Effective Dispute Resolution, 70 Fleet Street, London, EC4Y 1EU   Contact European Commission’s Dispute Resolution Platform You can submit your complaint to the European Commission’s Online Dispute Resolution Platform at the following address: http://ec.europa.eu/consumers/odr/. This website sets out further details about the ODR platform and how it works.    
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Your master socket is a white plastic box built into your wall, usually in your hallway or near your front door. It’s bigger than a normal phone socket because it’s the point where your external phone line comes into your home. It's best to connect your router to your master socket. You can also use your master socket to troubleshoot problems with your internet, particularly if it has a test socket which can be found inside your master socket.  Not all houses have one, but if yours does, it'll look like one of the below:   There are two different types of master socket. Standard master socket These have one port on the front. When connecting your router to a standard master socket, you'll need to use a microfilter. This stops your phone and broadband signals from interfering with each other. You'll also need to plug a microfilter into every other socket you're using in your home.   Pre-filtered-master socket These have two ports on the front. This means that your line is already split between your phone and broadband connection. You don't need to use any microfilters if you have a pre-filtered master socket. You can plug your router straight into a pre-filtered socket.   If you need a master socket installed or you want to move/replace your current one, please contact us to arrange an engineer visit. This is chargeable at £128.40. Connecting to your test socket Your test socket is inside your master socket. It lets you bypass the internal wiring in your house and connect directly to the phone line outside; making it the ideal place to test your internal wiring for faults. If your master socket has a removable faceplate then it contains a test socket. If your master socket doesn’t have a removable faceplate, it won’t have a test socket (we don’t recommend forcing it to check). Here’s how to connect your router to your test socket: Carefully unscrew the faceplate on your master socket with a screwdriver. If your master socket doesn't have screws, squeeze the sides of the faceplate to detach it. Now gently pull the faceplate towards you. With the faceplate removed, you'll see the test socket on the right-hand side. If you're testing your router, plug a microfilter into the test socket. Then plug your router's grey broadband cable into the microfilter's ADSL/DSL port. If your connection improves whilst you're connected to the test socket, then the problem is probably in your home. If the problem continues, then there's likely a fault in your local area.
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Your wireless network name (or SSID) is the name of the Wi-Fi signal being sent out by your router, and your wireless password is what you need to type in to access your Wi-Fi. If you'd like to personalise them, here's how.   tt_icon-pdf Any devices connected to your Wi-Fi will disconnect when you change your wireless network name or password. You'll need to reconnect them all afterwards using your new details.   Choose your router from the list below to get started. If your router is from a different supplier, you'll need to contact them for help. Wi-Fi Hub     Change your Wi-Fi network name Open your browser and and go to the router admin page (https://192.168.1.1) Login with your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub. On the Dashboard page, click the See Wi-Fi settings Then click Change network name. A new window will open. Type your new Wi-Fi network name into the text box. When you’re happy, click the Save Wi-Fi name button.   Change your Wi-Fi password Open your browser and and go to the router admin page (https://192.168.1.1) Login with the router username and password on the back of your Wi-Fi Hub. Click the See Wi-Fi settings button on the Dashboard page. Now click Change Wi-Fi password. Type your new Wi-Fi password into the text box when the window pops up. Enter your new Wi-Fi password again to confirm your changes. Click the Save Wi-Fi password button to finish. D-Link 3782 Super Router Open your browser and and go to the router admin page (https://192.168.1.1) Enter your username and password.    tt_icon-pdf Your default username is admin and you can find your password on the sticker on the back of your router.   Choose Settings in the toolbar. Select Wireless (Wi-Fi) from the dropdown menu. Type your new Wireless Network Name into the SSID box under 2.4GHz and 5HGz. Scroll down the page and enter your new password into the PSK Network Key box. Scroll up and select the Save button when you're finished. Huawei HG633 Super Router Open your browser and and go to the router admin page (https://192.168.1.1) Enter your username and password.    tt_icon-pdf Your default username is admin and you can find your password on the sticker on the back of your router.   Select Wireless. Scroll down the page. Type your new Wireless Network Name into the boxes beside Wireless 2.4 GHz SSID and Wireless 5 GHz SSID. Now type your new password into the box beside Password.  To confirm your changes, click Save. Huawei HG635 Super Router Open your browser and and go to the router admin page (https://192.168.1.1) Enter your username and password.    tt_icon-pdf Your default username and password is admin.   Select Wireless. Scroll down the page. Type your new Wireless Network Name into the boxes beside Wireless 2.4 GHz SSID and Wireless 5 GHz SSID. Now type your new password into the box beside Password.  To confirm your changes, click Save. Huawei HG533, HG523a, D-Link 3680 or D-Link 3780 router Open your browser and and go to the router admin page (https://192.168.1.1) Enter your username and password.    tt_icon-pdf Your default username and password is admin.   Select Wireless. Type your new Wireless Network Name into the box beside Wireless Network Name (SSID). Now type your new password into the box beside Wireless Network   Password. To confirm your changes, click the Save button.
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The ability to record live TV is a popular feature of the TalkTalk TV Plus Box. Take advantage of watching your favourite TV programmes at a time that suits you.   tt_icon-pdf Please note: Only customers with a TalkTalk Plus TV box can record.   Record/ Playback All content in the Guide can be recorded, including the below: Freeview channels Inclusive channels as part of the TalkTalk TV Plus Box Any TV Boosts that you have added On Demand content in More TV and the backwards guide can't be recorded, but is usually available for a week or more giving you plenty of time to catch up on anything you've missed. Record a programme or series in three easy steps: Press the  YouView / Menu button  on your remote, followed by guide. Find the programme you want to watch on the relevant channel. For example, BBC news at 10 on BBC1. And Press the 'R' button on your remote. If the programme you're recording is part of a series, you'll be given the option to either record the whole series, or just that episode.    You can also record the programme you're currently watching by pressing the red 'R' button. The programme will either start to record from the beginning or the point at which you switched over. You can find out more information below on how to record more than one programme at the same time. Managing your recordings Cancel recordings  Press the YouView / Menu button on the remote  Select MyTV, then select Scheduled Pick the programme you want to cancel by pressing the Delete button on your remote Your programme will no longer be recorded. You can also cancel your recordings via the   Guide. To do this simply  press the record (red R)   button on the programme you'd like to cancel.   Deleting your recordings Press the YouView / Menu button on your remote Select MyTV, then Recordings Press the Delete button on your remote. If you have Confirm delete switched on in your Recording preferences in the Settings, then you'll be prompted to press OK to confirm Manage recording space Your TalkTalk TV Plus box can record 185 hours of Standard Definition or 60 hours of High Definition TV programmes and films from the Guide. If you have lots of recordings, it's easy to check the remaining space and if you're near the limit the Automatic Delete feature will help to free up space.   Checking your recording space Press the YouView / Menu button on your remote Select MyTV At the bottom of the screen, you'll see a progress bar which displays the   percent   of free space available.   Automatic delete To help free up space on your TalkTalk TV Plus box, and ensure scheduled recordings are successful, you can set your Box to automatically delete content, starting with the oldest, when it's about to reach   it's   limit. To make sure a recording doesn't get deleted lock it in MyTV.   If you want to manually manage your recordings then follow the steps below to turn this feature off.  Press the YouView / Menu button on your remote  Select Settings  Select Recordings  Select Auto delete Click OK to turn this option On/Off   Locking recordings To protect individual recordings from being deleted, you can lock them.  Press the YouView / Menu button on the remote Select MyTV Select Recordings, press the yellow button and a lock will appear next to the title of the programme   Playback recordings Once you have recorded a programme or film it will be stored on your box to watch any time.  Press the YouView / Menu button on your remote Scroll across to MyTV Select one of your last 10 recordings from the Main Menu Alternatively, press OK to see the full list of recordings To watch the programme from the beginning, simply click OK on your remote To pick a specific time in the programme to watch from, use the rewind and fast forward arrow buttons and press the play button to confirm     Multiple Recordings Your TalkTalk TV Plus box can record up to two programmes at once, one of which can be a TV Boost channel. If you try to record too many programmes at the same time in the Guide, it will create a clash. Your box has 2 tuners, which means you can watch one live Freeview broadcast programme while recording another. If you're recording 2 live Freeview broadcast programmes at once, you won't be able to watch a third Freeview channel. However, you can still watch: Either of the 2 channels you are recording Any TV Boost channel, On Demand programme or film One of your saved recordings in   MyTV If you're recording a TV Boost channel, you will not be able to watch another TV Boost channel but you can still watch a Freeview channel or something you have previously recorded in MyTV. Top tips for setting recordings To make sure there are no disappointments when it comes to playing back your recordings, follow our 4 tips below: Standby mode Leave your box on or in standby mode - if you switch it off at the mains or via the switch on the back it won't record anything. Aerial check Check your aerial is firmly connected to your TV box and socket.  Overrunning shows If your programme is likely to overrun   (e.g a sporting event) record the programme after it too so you don't miss out on any of the coverage. Internet check Make sure your internet is working (if you're recording boost channels).   
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Switching your settings from POP3 to IMAP is a good idea if you use lots of devices to access your emails, the below steps should help you make the move.  1. Back up your mailbox Open Outlook and select File From the dropdown menu, choose Open & Export, then Import/Export. A new window will open In the new window, select Export to a file so that it's highlighted in blue, then choose Next You'll need to select which folders to backup. We recommend that you make a copy of everything - so select your email address at the top of the list, making sure that the Include subfolders box is also ticked. When you're happy, choose Next On the next screen choose Browse, select the folder you created earlier, type in a file name and select OK Choose Finish and Outlook will export your mailbox to a file You'll now have a copy of your entire mailbox saved as a file on your computer   2. Delete your POP account on every device It's important that you delete your POP account on all of your devices, otherwise it will keep receiving your emails. To do this, follow the steps below. Choose   File, then   Info Under the Account Information heading, choose the   Account Settings box, then select   Account Settings   again from the dropdown menu Select your POP account so that it's highlighted in blue, and choose   Remove   3. Add your IMAP account on your computer Now you've created your mailbox backup, it's time to re-add your old POP3 account using IMAP settings. To add another email address, choose   File   in the upper left-hand corner of your screen Then select Add Account On the next page, click the circle next to  Manual setup or additional server types and select Next You'll now see a screen asking you to choose your service, select POP or IMAP , then click  Next Now you'll need to add your settings- it's important that you do this part carefully. To get the correct settings for your email address, go to our help page for email settings, choose your email address from the list, and then use the settings under the IMAP (recommended) table heading.   You'll need to fill in the sections as shown below:   Section   To Do   Email Address Enter your email address  Account Type  Select IMAP from the drop down list Incoming mail server Check our  help article  for the correct setting Outgoing mail server (SMPT) Check our  help article  for the correct setting  Username Enter your email address again Password Enter your email password Remember password Make sure this box is ticked When you've entered all of the above details click More Settings A new window will pop up. On the row of tabs select Outgoing Server Tick the box next to My outgoing server (SMTP) requires authentication Click the circle next to Use same settings as my incoming mail server Now go back to the row of tabs and select Advanced and enter the details as described below  Incoming server (IMAP)   For the correct settings see  Email settings - IMAP &   POP3   Set  Use the following type of encrypted connection  as None  Outgoing server (SMTP)  For  the correct settings see  Email settings - IMAP &   POP3    Set  Use the following type of encrypted connection as None   When you have entered all of these details, click OK and the window will close Now you're back on the Add Account screen, click Next Outlook will now test your account settings to make sure all the information is correct. If you encounter a problem, it may be a good idea to carefully repeat the steps above and try again. Once the test is successfully complete, click Close.   4. Restore your mailbox Now that you've setup your IMAP account, you can restore your old mailbox back into Outlook. Just follow the steps below. The first step is to open Outlook Then choose File, and Open and Export from the dropdown menu. Now select Import/Export, and a new window will open In this new window, choose Import from another program or file, and select Next. Choose Outlook Data File so that it's highlighted in blue, then Next Select Browse, and find your backup file. When you've done this, choose Next Finally, choose which folder you'd like to restore your data into, and select Finish to complete Your mailbox will be restored back into your selected folder If you have previously activated the option to leave your messages on the server in your POP3 account, you do not need to do this final step as your messages should already be available in your IMAP account.      
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