We believe everyone should enjoy affordable broadband, TV, mobile and calls without problems and without frustration. If we ever fall short of this in any way, let us know decide to cancel your TalkTalk service, you'll need to speak to us.
Here at TalkTalk, we’re always listening to your feedback and working hard to bring you the value and service you want. So we're improving and streamlining our mobile phone offers and we've teamed up with O2 to bring you something special.
Maintenance or recovery mode is useful to reset your TalkTalk TV box, but you should only use this option after all other diagnostics have been completed.
If your TalkTalk TV box is stuck booting up after switching it on, or is failing to respond to the remote control or any manual button combinations, you should power off your TV box (via the button at the back of the TalkTalk TV box) and wait for a few minutes before switching it back on again.
When powered back on, if the box displays the same behaviour, you should follow the below steps:
TalkTalk TV plus box
Turn the power on using the button at the back of the box
Press the power button on the front of the box
Very quickly, press and hold the + and - buttons on the front of the box together for 10-15 seconds
You should see the start screen on your TV, followed by the Maintenance Mode screen
Select one of the options from the list displayed. We recommend trying a ‘Factory Reset - Keep Recordings’ first
If the ‘Factory Reset - Keep Recordings’ doesn’t work, then repeat steps 1 to 4 above and this time select ‘Factory Reset - Delete Recordings’.
If you’ve tried all of the above and the box still won’t get past the “Waking up” screen, then chat to us below and we’ll arrange for a replacement box to be sent to you.
TalkTalk TV box
Turn the power on using the switch found on the back of your box
Press and hold both the channel +/- buttons on the front of the box
Press the Power button on the front of the box once while still holding both the channel +/- buttons for 10-15 seconds
After displaying the start screen, the box should enter maintenance mode
We're sorry to hear that you would like to make a complaint. We take all complaints very seriously and we'll do everything we can to fix the issue you're unhappy with as quickly and effectively as possible. Your complaints give us a chance to put things right and help us improve our service to all our customers.
Setting up a direct debit is the easiest, most convenient way to pay your monthly bill. Your payments will be automatically taken from your account each month, so you don't have to worry about missing your payment due date. If you'd prefer not to set up a direct debit that's fine, there's plenty of other ways to pay your bill. For more details see below.
Setting up your email client for the first time can seem a little complicated, but once you know the basics, you can get yourself up and running in no time. Email domain settings for client setup found below
It’s not always easy to recognise a scam though, which is why we’ve created this video to show you more about the scammers' tactics. Always be on guard when you get a call from someone you don’t know who is calling, here is a handy guide.
TalkTalk Boosts are a great way to customise and personalise your package, so you get exactly what you want. They include add-ons for your home phone, TV package and mobile.
Home Phone Boosts
Unlimited UK Calls Boost
Buy this Boost for just £10 a month and you can call all standard UK landlines and mobiles* all day, every day for no extra charge.
You can talk for up to 60 minutes free on each call before being charged at the standard rate. But if you'd like to talk for longer than 60 minutes, just hang up and redial and it's free again.
*Calls to the Channel Islands, Isle of Man, dial-up internet, indirect access and all other numbers are not included. Please see our pricing page for a full list of charges.
Add personalised voicemail greetings, extra storage and remote access to your voicemail. And the best thing about this Boost? it's free on any of our fixed price plans.
International Saver Calls Boost
Our International Saver Calls Boost guarantees discounted rates to all international destinations from your TalkTalk landline for only £2.50 per month.
International Extra Calls Boost
Got friends and family abroad? Add this Boost for just £6 a month and make up to 1000 minutes of calls abroad at no extra charge. The calls must be from your TalkTalk landline to landlines in our 50 inclusive countries (see below). If you want to call places that aren't included in your 1000-minute allowance, don't worry. You get guaranteed discounted rates to all international destinations too.
International Max Calls Boost
This Boost is just like International Extra, but it also includes calls to overseas mobiles. It's just £10 a month and you can make up to 1000 minutes of calls abroad for no extra charge. The calls must be from your TalkTalk landline to landlines and mobiles in the 50 inclusive countries listed below. If you want to call places that aren't included in your 1000-minute allowance, don't worry. You get guaranteed discounted rates to all internal destinations too.
Your Inclusive Countries
Palestinian National Authority
Ireland (Republic of)
Mobile Minutes Boost
For just £5 per month, get unlimited minutes* of calls from your landline to any UK mobile**. Only available to Plus TV customers.
*Fair usage policy of 2000 minutes per month applies. **Excludes calls to Channel Islands and Isle of Man.
Fibre Speed Boost
If you're on our Faster Fibre package but want even more speed, try our Fibre Speed Boost. It can increase your maximum download speed from 38mb up to 76mb (subject to line characteristics) for just £5 per month. For more information on what can affect your line speed, see our article What affects your broadband speed
Protect yourself online against viruses and malware with award-winning SuperSafe by F-Secure. It's free on one device with any fixed price plan, but you can protect up to eight devices with our SuperSafe Boost for just £2 a month. This Boost also includes parental controls to help keep your children safe online.
You may find it useful to read more about how to add or remove a boost.
Our chat experts are available between 8am and 10pm, 7 days a week, 365 days a year and on hand to help you with everything such as questions about your bill or service, changing your package or to help you resolve any technical problems with your service. You can start a chat by selecting the chat now button at the bottom of the page.
Wouldn't it be nice to pick up your home phone, always knowing it's a call you really want? No nuisance callers, no sales pitches, no scammers. We're helping you get just that. All you have to do is switch on your free CallSafe.
To switch CallSafe on, simply dial 1 4 7 2 from your TalkTalk landline, then press 1. Want to know more about Callsafe? see How to use CallSafe
How CallSafe works
Every time you get a call, CallSafe checks to make sure it's someone you want to hear from. The caller is then either:
Approved and put straight through to you.
Blocked so that your phone doesn't ring.
Screened to confirm who they are.
Numbers that you've dialled more than once in the last 35 days will automatically be Approved, and any numbers you've barred using Last Caller Barring will be blocked.
When a call is screened, the caller is asked to record their name. CallSafe will then play it back to you and you choose how to handle the call. Unwanted callers usually hang up at this stage because they don't want to leave their details.
Will CallSafe work with my other TalkTalk calling features?
All incoming calling features work well with CallSafe, except:
Reminder call - If you want to use reminder call with CallSafe, please get in touch
Call Divert to another CallSafe user - screened calls will not be passed through
Can I keep CallSafe if I move home?
Yes. You can carry CallSafe over to your new address by selecting CallSafe on your home move order.
Will my lists be saved if I temporarily switch CallSafe off?
No. If you switch CallSafe off, all the numbers saved on your Blocked and Approved Lists will be lost immediately.
tt_icon-pdf Please make a note of your Blocked and Approved numbers before you switch CallSafe off.
How many numbers can I add to my Approved and Blocked List?
As many numbers as you like - there's no limit.
Can I add a personalised greeting to CallSafe?
Not at the moment, but we're working on it.
Can I block or approve withheld numbers?
You can block or approve withheld numbers in two ways:
By pressing 1 or 3 when a withheld number calls you
By dialling 1472 after a withheld number calls you, then following the instructions to block or approve it
We will not display the telephone number for withheld callers in your blocked/approved lists. Instead, they will be listed as withheld.
Adding a withheld number to your blocked or approved list will not apply to all withheld callers, just the person who called you.
If there are any important callers who withhold their number, such as your doctor, we recommend that you ask for their telephone number and add them to your approved list.
What is the global approved list?
It's a database of important callers that you don't want to miss, such as:
Automated HMRC authentication calls
Automated hospital appointment calls
Automated banking calls
When somebody on the global approved list calls you, CallSafe will put them straight through to you.
CallSafe is only available to TalkTalk customers
It will work with all push-button landline telephones, provided that any call blocking products are switched off, such as True Caller or BT Guardian
There are some handset answering machines and personalised greetings that CallSafe is not compatible with. We recommend you use TalkTalk voicemail
CallSafe is not compatible with text phones or fax machines.
You should add automated callers, such as security or care alarm providers, to your Approved List
Want to know more about Callsafe? see How to use CallSafe
While we’re all getting stuff done and enjoying ourselves online, we also need to keep our computers, our data and our families safe.
So every TalkTalk broadband customer gets our HomeSafe web filter included for their home Wi-Fi, protecting any device that’s connected. You just activate it and choose your settings in My Account.