Beat the Scammers

Let's beat the scammers together

Scammers use tactics that involve phone calls that sound genuine and emails that look official, so it's important to familiarise yourself with some of the common types of fraud.

We believe we have a responsibility to help protect our customers and people across the UK from increasingly sophisticated scams.

That’s why we’ve joined forces with Get Safe Online- the UK’s leading source of information on online safety - to provide tools and expert advice on how to beat the scammers.

Take a look at our tips below to see how you can protect yourself from fraud and stay one step ahead of the scammers.

Remember, we will...

NEVER use your TalkTalk account number to prove a call is genuine

NEVER ask for your full password - we'll only ask for 2 digits to protect your security

NEVER ask you to send us money through services like Moneygram or Western Union 

NEVER ask for your bank details to process a refund - if you're a customer, we'll already have them

Don't forget, if in doubt...

hang up

Hang up

Think calmly about what you're being told, does it make sense? Don't give out any personal details and if it feels wrong, hang up.

hang up

Make tea

Making a cup of tea is the perfect opportunity to get away from your phone for a few minutes, pause and reflect on what to do next.

hang up

Call back

If the caller claimed to be from a company, call the official number (not the number you were called by) and ask whether they've called you.

What's new?

Check out the latest news and updates about scammer's tactics and what we're doing to beat them.

Four simple rules to stay safe this Christmas

Why spam is on the rise - again

Tips for keeping your kids safe on their Android devices

How to include your kids in their online safety

Ways to make your Internet safer

How to protect yourself from the Wangiri ‘missed call’ scam

Help us beat the scammers

Here are a few things you can do to protect yourself from fraud and help us beat the scammers.

Check and Report

We all know unwanted calls are an irritation. With Check and Report, we can help you be in control of your call security, check who called you and if it’s a troublesome caller, report it and we’ll do the rest.

Report a number


Wouldn't it be nice to pick up your home phone, always knowing it's a call you really want? Our free security feature CallSafe works in the background to help stop unwanted callers from reaching you.

Find out more

Share your ideas

Did you know you're more likely to get a call from a scammer than your friend? With 2.5 million homes targeted each month, we'd love you to share your ideas with us on how to beat the scammers.

Join the discussion

TalkTalk in partnership with Get Safe Online