Scammers use tactics that involve phone calls that sound genuine and emails that look official, so it’s important to familiarise yourself with some of the common types of fraud.
Think calmly about what you are being told, ask yourself if it makes sense. Don’t give out any personal details. If it feels wrong, hang up.
Making a cup of tea is the perfect opportunity to get away from the phone, pause and reflect on what to do next.
If the caller claimed to be from a company, call the official number (not the number you were called by) and ask whether they’ve called you.
NEVER use your TalkTalk account number to prove a call is genuine.
NEVER ask for your full password - we'll only ask for two digits to protect your security.
NEVER ask you to send us money through services such as Moneygram or Western Union.
NEVER ask for your bank details to process a refund - if you're a customer, we already have them.
Mobile phone scams are on the rise but it’s not always easy to recognise fraudsters’ new tactics. There’s one mobile phone scam that has recently been catching out a large number of unsuspecting victims – it’s called the Wangiri scam. This tactic sees fraudsters dialling from an overseas number then immediately disconnecting the call in the hope that the target will ring back. Victims that do return the call are redirected through an International Premium Rate service, which can cost a fortune for every minute that the call is connected. Some of these calls remain connected - even once the unsuspecting person hangs up - resulting even more charges.
Over the festive period many of us will be shunning the busy high street and opting instead to purchase gifts for loved ones on the Internet. Whilst this allows you to shop for bargains from the comfort of your home in your pyjamas, unfortunately fraudsters don’t take a break at Christmas. With the majority of Christmas shopping (64%) being done online this year, scammers are using increasingly sophisticated techniques to take advantage of the influx of online transactions taking place throughout the festive period.
eptember has been a busy month, I’ve been out and about to increase awareness of growing threats of scams said TalkTalk's Head of Scam Prevention Donna Moore, after recently holding an informal scam awareness workshop in Sheffield.
Did you know we’ve blocked over 1.4 million scam calls this year?
Our new, free security feature that works in the background to help stop unwanted callers from reaching you.
With 2.5 million homes targeted each month, we are doing all we can to make sure you don’t fall prey to a scam.