Scammers use tactics that involve phone calls that sound genuine and emails that look official, so it’s important to familiarise yourself with some of the common types of fraud.
Think calmly about what you are being told, ask yourself if it makes sense. Don’t give out any personal details. If it feels wrong, hang up.
Making a cup of tea is the perfect opportunity to get away from the phone, pause and reflect on what to do next.
If the caller claimed to be from a company, call the official number (not the number you were called by) and ask whether they’ve called you.
NEVER use your TalkTalk account number to prove a call is genuine.
NEVER ask for your full password - we'll only ask for two digits to protect your security.
NEVER ask you to send us money through services such as Moneygram or Western Union.
NEVER ask for your bank details to process a refund - if you're a customer, we already have them.
Did you know we’ve blocked over 1.4 million scam calls this year?
Our new, free security feature that works in the background to help stop unwanted callers from reaching you.
With 2.5 million homes targeted each month, we are doing all we can to make sure you don’t fall prey to a scam.