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£4 increase for TV? Are you kidding me?

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AshAlex
Team Player

Same situation, quite sneaky and I just happened to check our bill and saw the mysterious price increase for TalkTalk TV. I spoke to customer service and they said it was the price increase for "Multi Room" TV, apparently you need to opt out of this if you dont want it.

 

If anything like this needs to be offered the customer should choose to Opt in not Opt out. 

 

The advisor was able to cancel it and offered me a credit on the account ,not the full amount which is funny, but another credit will be offered on our next bill.

 

Waste of time and completely unethical.