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Account Renewal Info Help

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5 REPLIES 5
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Chat Champion

Last week I received 2 emails offering me a new 2 year contract without any price increase.  I did this on line but have not received the email to confirm which was supposed to have been sent within 72 hours.

Can an OCE please investigate this?  Have I got a new contract?  I have attached a copyTalk Talk Renew 27 May 2019.jpgTalk Talk Renew 27 May 2019.png of the relevant screen shot.

 

Thanks in advance

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Community Team - TT Staff

Hi 

 

I will look into this for you and get back to you. 

 

Regards

 

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Community Team - TT Staff

Hi @nbrand

 

I can confirm that the contract was renewed 31/05/2019 for 24 months. 

 

Regards

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Chat Champion

Hi @OCE_Arne 

many thanks for your swift reply.  I never seem to get emails to confirm updates to my contract updates.

kind regards 

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Community Team - TT Staff

No problem, There seems to be a backlog with confirmation emails for this particular deal, I have fed this back to the teams responsible. 

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Chat Champion

Hi @OCE_Arne 

Many thanks for your help it is much appreciated.