Anybody else's bill changed this month??
Also seem to have had a £10 unlimited calls boost applied to my account? but not by me as I generally don't make calls so why would I?
Also not been offered advanced line rental option so is this a consequence of the tt team thinking they know my call patterns
I know I can untick this option in my account but why was it applied in the first place??
Ive checked your account.
You have had the calls boost since 2016, however you did have a half price discount which expired this month, Your value line rental has also expired this is the reason for the price increase.
As you are on a very old package (simply broadband) I would suggest contacting our loyalty team you could save money on one of our fixed price plan.
What did you ask for? Are you out of contract paying the standard rate? Loyalty staff are a funny lot, I had to speak to 3 different ones before I got a deal that I was happy with. Why, who knows! But this is a theme on some threads relating to renewals, you just need to speak to the right person and start saying your off if they don't give you what you want. Of course you need to know what you would like, length of contract, price, discounted boosts etc. Like any negotiation it needs to be done with some humour and making reasonable demands. Good luck