Good morning everyone, Hope everything would be fine. I am struggling to make cancellation from talk talk service. It would be great if anyone could help / suggest me the solution.
1) Unfortunate #coronavirus and #workfromhome - facing hell lots of issues to connect remotely. Called multiple times, spent my time, my money, and after 5 days I managed to cancel my services but seems like the whole week got waste because today I received a mail saying "thanks for staying with us".
2) Direct Debit for the next month has already been deducted from my account even after cancelling the services, so hoping to get my money back in my account.
3) However cancellation request was placed 1 week ago (not sure whether it's still valid or not), which is due on 20th April but I would request to cancel the services on 16th April so that I can continue with the next provider.
4) However, I am not looking for compensation of my time and money that I have invested in this but it would be great if I get the amount deducted for the upcoming month in advanced.
Any help would be very much appreciated.
There is now a new cancellation request going through for the 14th April.
In relation to compensation etc, I would have go guide you to our complaints procedure
I'll try to post another message from @Anonymous on here, but the last time I tried, the image was just a jumble.
@Anonymous , one of the OCEs will confirm whether or not there are exit fees but you are very close to the end of the contract. @OCE_Arne should be able to clarify this.
Any fees you paid upfront for the month will be sorted on the subsequent bill and a further one should show £0.00. Very important to keep your Direct Debit in place during this closing period. If you are owed money by TT it is the simplest, quickest way for you to receive it. It would be claimed through My Account if that is the case.
To confirm you're the account holder can you reply to me via PM (Personal Message) with the following information:
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