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Cannot log into MyAccount... get "Oops Let's get you back on course"

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4 REPLIES 4
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Popular Poster

Just order my new service from Talktalk.  When I log into MyAccount I get "Oops Let's get you back on course".  Most tabs give that message but the "Personal Details" tab works OK.

 

Trying to change password gives either a "old password is incorrect" or "something has gone wrong" (depending on whether I try to change it from MyAccount or the login dialogue).  I note however, that the password I chose on signup did *not* require to have a special character in it, whereas the others dialogues say it must (i.e. your instructions are mismatched).

 

Email support has gone quiet, and tried to say I wasn't even on the system despite having my order details here!

 

Please advise.

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Popular Poster

BTW... it did work OK for a few hours at first.

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Popular Poster

Could somebody help me with this, please.   It just worked again - once - and is now back tp the "Oops" thing again.  Something flashes "Outage" in the top left-hand corner, briefly, before I get the Oops message.  There are dozens of posts on this forum with people having the same problem!

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Popular Poster

Somebody seems to have fixed the issue for me, so the case is closed on this forum.

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First Timer
I cannot log into my homecall pipex we mail and it has been week now