My contract is due to expire next month.. So I've decided to change the broadband provider. Then TT made an offer - by email and letter. Because it was a good deal, I've called TT call centre and confirmed that the deal is available (24.05.19) - I followed the instructions and cancelled the order from the other provider which I have chosen already on the same day. Confirmation the order is cancelled was received on Friday, 24.05 (the same day I have confirmed the TT deal). Imagine, how big my surprise was on Monday, 27.05 when I received a call from TT agent saying that deal is not available (due to high demand in my area - was available Friday, not available Monday..)
So the available offer for me is to stick to the contract I have at the moment.
Did you have a similar situation? Is that practice legal?
It sounds like a joke, but unfortunately, it is a TalkTalk reality..
Thanks for your post.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.
Ive checked and Fibre is available, but due to high demand in your area we are unable to offer it to you right now. Please keep on checking every few weeks to see when it's available.
Apologies for any inconvenience caused