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Deals not available to loyal customers

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paulessex
Team Player

Absolutely disgusting in my opinion, I tried to renew my contract today with a new deal advertised at £26 a month with calls included and speeds of up to 67mbs. They wouldn’t budge stating this was for new customers only😡 what a smack in the mouth for loyal customers. My contract is ending soon, so looks like after years of loyalty I will be leaving because there are cheaper deals available elsewhere. Very disappointed in talktalk offering good deals to new customers only.

ferguson
Community Star

@paulessex Where have you seen that deal? If you have less than 90 days remaining on your current contract then the loyalty team should honour any advertised deals.

 

I have moved this out to a separate topic for you.