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Different account holder

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4 REPLIES 4
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Sightseer

I just curious if Talk Talk will be able to contact previous provider(eg: sky) for WiFi cancellation if the person that is ordering/handling the Talk Talk account is different from the account holder of the previous provider? I'm wondering cause the payment and personal details are completely different from the previous wifi that was in my house. I'm still in the process of ordering the Talk Talk modem. Just wanna know it so I can settle the problem if needed. Thanks. 

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Community Star

You'll need to wait till staff pick this up,  @nurauni.

 

They reply to threads Monday to Friday. 

Gliwmaeden2
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Community Team - TT Staff

Hi nurauni

 

Have you recently moved into the property? 

 

You can place a new order with us if you know the landline number and we will take over the line cancelling the current provider. 

 

Hope that helps. 

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Sightseer
No. I have been staying here for 3 years and using sky before this. My friend already got a message from them that they will deactivate our sky account. I think they already sort it out 🙂
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Community Team - TT Staff