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End of Contract notifications

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2 REPLIES 2
First Timer

hi, these were supposed to start going out this week, wondering if anyone had seen one yet? Interested in examples.

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Community Star

It's actually 15 February that it comes into effect. Ofcom have mandated that these notifications should be issued 10 to 40 days before the contract ends and include the following information: 

  • the contract end date;
  • the price paid before this date;
  • any changes to the service and price paid at the end of this period;
  • information about any notice period required to terminate the contract; and
  • the best deals offered by their provider, including telling loyal customers what prices are available to new customers.

 

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Community Team - TT Staff

Hi al1979

 

Notifications will come from info@consumer.talktalkplc.com, if you are expecting a communications ensure that you check your spam/junk folder.

 

Thanks