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Error on your part regarding engineer

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3 REPLIES 3
AnnaSu
First Timer

Hello

There was a charge on my account for a missed enginneer, which was on your terms dated for the 13th febuary. However, I booked it for Thursday the 14th. 

This is an error on your part, please rectify this situation please, and refund money. 

 

 

ferguson
Community Star

If you would like the online support team to look into this for you make sure that your personal details including TalkTalk landline number are complete on your community profile here so that they can link your forum identity with your account and then give them a day or two to respond.

 

AnnaSu
First Timer

Thank for advice @ferguson 👍🏻

Community Team

Hi AnnaSu

 

Sorry for the delay, 

 

I can see the charge has now been cleared. 

 

Regards