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Hub offer

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7 REPLIES 7
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Conversation Starter

Hi,

I got the “click here for the fixed price renewal offer with the free hub” email. Well, my fibre broadband has contract been fixed from today till 2021 but I’ve heard nothing about the free hub. I wonder if this could be followed up. 

Thanks 

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Community Star

Short of it being delivered by drone I'd give it a few days to arrive.

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Conversation Starter

It was about three weeks ago when I signed up and I only found out anything had happened by signing in to my account. No email that was promised or anything else. 

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Community Star

I beg your pardon, when you said your new contract started “today” I assumed that was when you signed up. One of the support team will gladly look into this for you when they are back online on Monday.

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Conversation Starter

No problem, 

Cheers

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Community Team - TT Staff

Hi @Mannh

 

Your contract was renewed on the 31st and the Wifi Hub should be dispatched this week.

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Conversation Starter

Received hub today. All looks ok. 

Thanks for your help. 

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Community Team - TT Staff