I’ve been trying to book a move online for a while but keep getting an error message. I’ve also tried calling but am on hold for over 20mins before I have to hang up to return to work. I sent an email last week but no response. I’m now moving in 7 days and would like there to be no delays in set up. Please could you help me out?
Home moves cannot unfortunately be arranged through the forum staff.
If it cannot be completed online you need to call, but lines are not available on Sundays.
You could try Live Chat, it appears to be available right now at 0749 Sunday.
As the recommended lead time for home moves is a minimum of 14 days, you should be prepared for a period without service and make an alternative plan.