Thanks for your post, sorry that you are having problems.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.
The order is progressing and is due to complete on the 18th.
Can you check My Account again, but before you do, can you please clear your cache and cookies.