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New Customer went live today and no router delivered

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What a way to treat a new customer.

 

Got the email to confirm I went Live today (3rd June) but no router delivered.

 

Went through Live Chat to be told the router had only been requested today and I would have to wait up to 48 hours for the router. I stated this was unacceptable and wished to raise a complaint,

 

Complaint Ref  1-000006-060207-0.

 

Was then told I would still have to wait 48 hours for the router and 72 hours for a response to a complaint. So here I am paying for a non-existent internet connection for the next 48 hours or so. What a way to treat a new paying customer.

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I should have added, the Live Agent confirmed that the router had only been requested today 3rd June so totally the fault of TalkTalk