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ORDI request

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6 REPLIES 6
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Zafira
Repeat Guest

Hi,

I have been with Talktalk for several years & kept my telephone number when i moved home 3 & 1/2 years ago.

However my telephone number & current address do not match (still shows as my previous address), Openreach have said my telephone provider Talktalk must send an ORDI to get this fixed, unfortunately no one at Talktalk customer services know what to do, ie silver to gold status.

Please help

Thanks in advance

Zafira
Divsec
Community Star

Hi @Zafira welcome to the community your post has been flagged for assistance and you should hear back on Monday {office hours)

Regards Divsec, I don't work here, know little, and have too many opinions.
Zafira
Repeat Guest
Thanks
Zafira
Community Team

Hi @Zafira

 

I have sent off the request, Will let you know when they come back. 

 

Regards

Zafira
Repeat Guest

Thank you

Zafira
Community Team

Hi @Zafira

 

Openreach have sent the ORDI back saying there is no address mis-match. 

Zafira
Repeat Guest

Thanks for this, but BT have said that my telephone number shows as a spare but unavailable, it should say currently in use with talktalk.

Can you let openreach know about this, can you tell me what address shows for me for both silver/gold statuses please?

I have updated my private notes to show my current address & previous address.

If i go to any provider they say i cannot retain the current number as this is unavailable, bt said it was due to an error when the number was transferred & not updated when i moved with openreach.

Please get back in touch.

Zafira