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Renewal of contract

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6 REPLIES 6
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Wise Owl

Hi, I have just renewed my current contract for a further 24th months at £21.95 plus my continued contract of £6 for anytime calls until November 2020, can you please check this has been processed for me,

 

Many thanks Theresa xx

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Wise Owl
Solution
Have now had confirmation of this via my account, thankyou
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Popular Poster
Can I ask you please, what were you previously paying (without anytime calls) ? and how long was your prevoius contract for ? . I shall be in the same situation soon, did you do this thro' retentions ?
Thank you
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Wise Owl

Hi Stepdey

 

I was on faster fibre at 19.95 on an 18month contract I negotiated a contract on LIVE CHAT and was eventually offered a 24month contract at 21.95 which I was happy with.

Hope you get a contract you will be happy with.

 

Theresa xx

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Popular Poster

Hi theresa, appreciate your speedy responce, your renewed contract is exactly what I'm looking for, I am 18 months at £22.50p faster fibre presently, and obviously it is possible to get a better deal as you have found out. Thanks again !

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Popular Poster

Update ! - Just got through on the phone to Rententions/Loyalty on 0345 172 0088 (asked for them specifically) Spoke to them and told them of the current Plusnet offer of £22.99p for their Faster Fibre  on an 18 month contract + £75 cashback, then told I could have T/T Faster Fibre on an 18 month contract for £19.95p, but they couldn't match the £75 cash back, which I accepted.

My present 18 month contract £22.50p expires 2/03/20 and T/T then wanted £25 a month to renew for the next 18 months, so well pleased !!  😃

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Wise Owl

Hi Stepday,

 

Glad to hear you got a good deal by going to retentions, as I had already been on an 18 month contract at 19.95 I was happy to accept the offer of 21.95 on a 24 month contract , happy surfing.

 

Theresa xx