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Unable to access My Account online

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6 REPLIES 6
Sreed
Chatterbox

I have been unable to access My Account since I rejoined Talk Talk in September 2018. I have tried to resolve this numerous times through online chat but nothing has worked. The last time I tried it was escalated to third line support on 5.10.18. I was told they would reply in approx 7 days but still heard nothing - 4 months later. This all means I can't make any changes online etc and is extremely annoying. I have been through all the change your password, clear cookies etc. The problem seems to be that I previously had a Talk Talk account and tried to use a different email address this time. 

Community Team

Hi @Sreed

 

I will look into this for you and get back to you. 

 

Regards

 

Sreed
Chatterbox

Thank you, much appreciated.

Community Team

Hi Sreed

 

Sorry for the delay 

 

I've escalated this to our CEO office, Someone will call you to when the problem is fixed. 

 

Regards

Collett05
Popular Poster

same issure here with my account login. Nobody is giving a s*it

Sreed
Chatterbox

This was escalated to the CEO's office and is now all sorted. Thanks for the help.

Community Team