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Unexpected Price Hike

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1 REPLY 1
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Wizz Kid

I've been hit with a hefty price hike this month. Average bill of £30 has been bumped to £43.50 with the extras. I've just spent over an hour speaking to one of the most unhelpful folks in Customer Service and I'm no further forward - Worse...it'll cost me £145.00 to cancel my contract as the 30 day cooling-off period has expired.

 

Can anything be done as I'm sorely tempted to take up an offer Virgin have in my area.

 

I've been with Onetel/TalkTalk for over 20 years and would have expected some sort of loyalty discount - even new customers are paying £4 less for their broadband.

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Community Team - TT Staff

Hi drgwalker

 

It looks like you discounts have ended on the 3rd of Feb 2019, This is the reason for the increase. 

 

Regards