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Where is my voucher?

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2 REPLIES 2
richarddarby
First Timer

I signed up for Talktalk broadband at my Weymouth flat (via moneysupermarket) in October 2018 on the basis that I would get a voucher within 90 days. The voucher is the only thing that makes switching to Talktalk worthwhile.

I received an email on 18th October saying I would be contacted within 90 days about selecting my voucher.

My order number was N62525504.

I have emailed UK-talktalkvouchers@awin.com several times over the last 4 weeks but have had no response. I called Talktalk customer service and all they said was send another email to the same address and if I still hear nothing then lodge a complaint.

How do I get my voucher? It is now well over 90 days. Do I complain to Moneysupermarket or do I need to get trading standards involved?

It would appear that I am not alone in this dilemma.

rdarby1st
Community Team

Hi @richarddarby

 

Thanks for your post. 

 

I will contact the team at AWIN and get back to you. 

 

Thanks. 

 

Community Team

Hi @richarddarby

 

The Voucher will be dispatched in the next 3/4 weeks. 

 

Regards