The Sales page invites new customers in and says: "Change to a better deal whenever you want".
But the Small print says: "Offer terms for existing customers - Offers for Fixed Price Plans advertised by TalkTalk are available to new and existing TalkTalk customers who have less than 90 days remaining within the minimum term of their old contract. Existing customers need to sign a new Fixed Price Plan contract."
The Sales & Marketing team appear to be unaware that the Small print terms have been in place since November 2018.
In summary, if you're within 90 days of contract ending you should have no problem in getting advertised deals on renewal. If more than 90 days then quote the Sales page and let us know if you get your advertised deal. Best to talk directly to the Loyalty Team.
Just to confirm Existing customers can only take current offers when they are in the last 90 days of their current contract.
@Gondola Thanks for flagging the page error, Where are you seeing that page, When I go to the link on the screenshot I don't see that page?
Well done, I'm within 90 days of my contract ending, cleared cache, currently on £17 and my renewal fantastic price is £22.95. Shell Energy's £15 a month is starting to sound quite attractive. The only downside is that it uses talktalk network.
Your renewal price will not always be the best price available. Where have you found the Shell Energy offer at £15 a month? And using the TalkTalk network for ADSL is hardly a downside, they were upgrading it to ADSL2+ with multi gigabit backhaul long before their competitors.
Hi ferguson, I'm a shell utility customer (as you know they used to be first utility) and up until the past couple of days were offering basic Internet for £15, however, I have just logged onto my account and this excellent introductory offer has now gone and the price has sadly risen to £17.99 and I've missed out, that's life. The other option was the post office price of around £15.80, I recall - which again uses the talktalk network. I'm out of the country most of the year hence my need for basic no frills Internet. What benefit will talktalk users see from the upgrade you mention? And will this be available to all that use the network.
hi gondola just been on live chat to amanda for about 1 hour just to find out that the talktalk advert for unlimited bb for £17 pcm is no longer available on the 29 04 2019 the best price was £19.95 pcm that was from the loyalty team is there any wonder that talktalk are losing custom when i can go to any comparison site and it still says £17 pcm was £27 30% of just wanted to let you all know about it !!!
The TalkTalk Sales page this morning was offering Fast Broadband at £17 and Faster Fibre at £22.95 on 18 month contracts. Attached pdf printed at 11.17am today.
The Loyalty team don't always have customer retention targets to achieve if their customer numbers are on the up and it looks like now is one of those times.
However, there's no excuse for not matching the new customer price offer for any customer within 90 days of renewal.