if talktalk t&cs say offers are for new customers and exsisting customers if they are within 90 days of contract end date then why can i not get the offer of £17 pcm instead of £27 pmc i am a customer within 90 days of contract end so much for customer loyalty dept
I agree that to see new customer offers advertised by TalkTalk you do need to clear any TalkTalk cookies that identify you as a TalkTalk customer.
Offers advertised by TalkTalk are available to you. Previously, @OCE_Arne has honoured advertised deals even when the Loyalty team have denied that advertised deals exist. You may wish to seek his support in advance of renewing at a price higher than advertised to new customers.
There are new customer offers with other providers and pros and cons with switching to some deals that undercut TalkTalk. But switching is definitely an option to consider if TalkTalk isn't offering fairer broadband pricing for loyal customers.
hi yes i know it is still on offer but amanda from the loyalty team says the offer is no longer available as for complaining not sure if to as they dont seem to want my money unless i pay higher price i saved transcript as was thinking about it but not sure can be bothered with the hassle?
OK, if I were you here's what I'd do. Get back onto the loyalty team, either by phone, or Live chat. Mention this thread to them. Mention that the offer is clearly out there. Mention that you are within 90 days of your contract end date and that qualifies you for the offer under the T&Cs. If on live chat send them a link to this thread. If they still won't play ball insist on being referred to a manager. If that doesn't work insist at then getting it lodged as a complaint. I know it's a pain and it shouldn't be that way, but ultimately this whole sorry story is being recorded here on the TalkTalk forums and I never fail to hope that they will improve at some point, if only through sheer embarrassment.
thanks for your reply very informative i think the only way tt will improve is if it involves £ signs in there favour unsure what to do at moment might ask oce arne might do as your post says or vote with my feet plenty of other isp will be happy for my money ? ???
Sadly the OCE cannot do anything directly regarding contract renewal, imagine, they would not have time for anything else! But they can follow up if are there any conflicts in a deal which has been agreed.
Otherwise vote with your feet as you say, but if you find a mainstream ISP which provides better pricing in the long term I will be surprised.
I've been having the same issue as well.I've spent hours/days/weeks on the phone/online chat etc. asking for the £17 broadband deal that loyalty etc. deny exists.
I was eventually offered it on online chat after threatening to leave and quoting PO prices at £15.80,but until my next bill comes through I do not believe it will be on there as all TT emails just say,thank you for signing up to a new contract and no details of price.
My other half cannot believe that it could take so long just to agree a contract and how much time is wasted doing it.
You have a TalkTalk contract or you have a life!!
went back on live chat not long ago browser was incognito went on talktalk £17 pcm offer page asked about offer when they admitted it was on offer still tried to get £17.95 pcm asked why price had risen then got ok can offer £17 pcm for 18 months plus my free call boost still carries on for remaining 6 months so thats a bonus even if it took some doing but this was not from loyalty team it was from customer service hope this helps others !!!!!!