Apologies for the delay in coming back to you. Existing customers are aware via the small print on the sales page that TalkTalk advertised deals are now only available to them during the last 90 days of their existing FLPP contract.
However, customers are still being shown sales pages pushing the "change to a better deal whenever you want". This screenshot taken on 1 June but I waited until today 3 June to make sure the website is still the same. Two different browsers, cookies and cache cleared prior to loading.
It's inevitable that TalkTalk will have signed up customers that have been shown the "change to a better deal whenever you want" as an inducement to consider TalkTalk.
You'll also see that a Free Wi-Fi Hub is offered to customers signing up to a Fast Broadband deal. However, the small print says "The TalkTalk Wi-Fi Hub is included for new customers when they join TalkTalk on a Faster Fibre plan."
And as today is an important milestone in the Fairness for Customers commitments I thought you should know so that TalkTalk can offer good service, fair treatment and a straightforward solution when things go wrong.