on 23-10-2021 04:18 PM
I have been charged £12.50 for "Admin Fee - Payment Due Date Missed " on 19 Nov bill. I would be grateful if you could provide me with an explanation for this as for me it seems to be a mistake :
- I had set a new direct debit up on the 12th Sept 2021. I have even received a confirmation email from email@example.com : the very same day at 10:04 am !
- had enough money on my account at the time and days the direct debit should had been proceed !
I can send the proofs if required.
I consider that I have been unfairly overcharged and I claim a £12.50 refund for that.
on 07-11-2021 09:12 AM
thank you for your message. Unfortunately, I think this is useless continuing this support request.
Indeed, after a chat with a staff Help&Support member it appears that I have set up the Diret Debit within 4 days before paiement date due expirated date. This seems to be out of delay and this way the paiement was not possible... I am upset for the lack of communication on this issue. If I have been notified, I would have pay as soon as I would have known that the direct Debit did not work, instead of been charged unfairly £12,5 !!
on 23-10-2021 07:16 PM
@B612x, that's upsetting! Hopefully this will be sorted soon, but staff only cover the forum Monday to Friday and there can be quite a backlog.
It may be quicker for you to try Chat tomorrow, after 9am:
Or phone after 9am on Monday: