12 Month broadband pre-payed

[Alphanor1]

Hi, My previous contract had expired and I accepted the pre-payed 12 month fibre35 broadband offer. I see the payment has been credited against the forthcoming January bill (under the old contract) instead of being set against payment for the new contract. How do I get this changed? 

[Arne-TalkTalk]

Thanks for the update

[Alphanor1]

Thanks. This problem has now been resolved by TalkTalk staff. 

[Gliwmaeden2]

@Alphanor1, I have removed what may have been your account number (in bold type) from your post.

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