on 13-02-2019 02:03 AM
Talktalk home page, under tv broadband & calls click on that and up it came, had to be quick as it was only on for a few hrs. I was online but not in my accout as the price in my account was more expensive, presume it was aimed at new customers
on 12-02-2019 11:01 PM
Thats a good result Grabo, i did see that offer but went for the 63gb offer instead, seems to be a lottery if you get the offer or not, needs looking at by someone high up incharge. They did say they would honour the quote at renewal time, but i wont hold my breath on it though...
on 12-02-2019 09:30 PM
I am nine months into a eighteen month contact for faster fibre at £22.50 per month..The other night an offer popped up on my computer for exactly the same sevice at £19.95 per month. I clicked on the offer and within ten minutes i had an e-mail with a new eighteen month contract.It was so simple.
on 12-02-2019 07:09 PM
Mines up on the 21st, tried to renew with the offer prices on "chat" but those prices was only for online only, everytime i tried to renew online, pressed a few buttons, it sent me to the dearer "my account" price. They said they would honour the £22.45 price for the 63mb but cannot connect me up for technical resons..So waisted 20 mins of my time emoticon.sleep.title
on 12-02-2019 11:02 AM
When I updated through the online chat, I made sure I stated I did not want this TV charge. Plus downloaded the chat afterwards, so all clearly shown should the charge be applied.
on 12-02-2019 12:07 AM
on 11-02-2019 11:25 PM
Thanks again John_G, I had another go.
Went for the Speed Boost deal again. This time the basket shows £22.95 for the Faster Fibre and £4 for TV. Again no mention of Speed Boost, but the total was £25.45. As if £2.50 was added (half price Speed Boost?), not the £4 TV charge.
Bit reluctant to hit the 'Confirm' button in case I'm locked into something I don't want.
11-02-2019 11:09 PM - edited 11-02-2019 11:12 PM
I asked to opt out of the TV charge and my latest bill looks fine. I mentioned this business of having to re-opt out every time we renew and was told by an OCE, oh it won't be necessary.
It seems this is not the case.
If the default remains to presume they can charge us for a service we have never ever wanted anything to do with, it will be bye-byeTalkTalk time when it comes to the end of my contract. Watching very carefully to see how this issue evolves over the coming few months...
How could they possibly imagine that we'd swallow this without question?
on 11-02-2019 10:47 PM
on 11-02-2019 10:33 PM
Thanks John_G, that was very interesting, it almost worked!
As soon as I log in as an exsisting customer the price jumps up to £22.95, which is less than I'm paying now. However, it also slaps on the £4 TV charge which I have already opted out of.
Also tried the £22.45 deal for Faster Fibre with Speed Boost. When I log in it initially shows the deal and then re-loads the page to show Faster Fibre again at £22.95. No mention of Speed Boost.
I guess you would get a different result if you are within 90 days of your contract ending.
on 11-02-2019 07:06 PM
You could try this:
Can't guarantee that will work, but it may do.
on 11-02-2019 03:12 PM
Oh, that's a bummer, my contract doesn't expire until August.
I have been on the chat line and they weren't very helpful. Now I know why! emoticon.quiet.title
Doesn't seem fair to me. Really no other way? I've been a loyal customer for many years.
on 11-02-2019 01:50 PM
Yes it is if you are in the last 90 days of your contract, see t&c's.
I did it a few days ago through online chat, took 34 minutes though, I had to eat during the chat:) 🙂
System checked and updated more or less immediately.
No complaints from me. Painless in fact.