on 14-11-2019 04:07 PM
I recently received an email offering a 2 year fixed price deal at 50p more than my deal. Although my current contract still had 8 months (until June 2020) left to run I decided to accept the offer.
I was surprised when my bill increased by £4.00 instead of the expected 50p.
Apparently this is because I had a discount of £3.50 applied to my Unlimited UK Calls boost (also until June 2020) which has not been applied to the new contract.
Obviously if I had been aware that the discount would not be carries forwards I would not have renewed at this time
on 02-12-2019 03:17 PM
on 01-12-2019 03:44 PM
on 15-11-2019 10:15 AM
on 15-11-2019 09:51 AM
on 14-11-2019 05:22 PM
OK, worth checking spam/junk folders just in case. Do bear in mind you have a cooling off period in which to cancel if you're not happy, but I would wait to see what the OCE say first .
on 14-11-2019 04:25 PM
This seems strange, fixed price contract renewals have always worked on the basis that any Boosts and pre-existing discounts are carried over, although not extended. I have seen a similar experience mentioned recently and I wonder if TalkTalk have changed their policy? What did the order confirmation page say on the matter, or any subsequent email?
Subject to that I have flagged this up to the OCE to have a look.