on 26-05-2022 11:23 AM
Hi just received my current bill. Tried to log into my account to see what the extra £2 was for ( it's not the price increase) but then remembered I had received a standard email saying unlimited calls boost was Increasing my £2. I am on a free unlimited calls package for 24 months therefore this charge doesn't apply to Me yet it's been added. Please can you amend my bill and remove the £2 charge for all future bills as my package clearly says unlimited calls free for 24 months
on 26-05-2022 12:18 PM
Your discount is not set at Half price , you have a set £8.95 discount on your fibre35 package the £1.92 increase makes Fibre 35
basic price £31.86 a month
- £8.95 discount
- £5 discount
So this bill is correct.
on 26-05-2022 11:42 AM
Hi Arne, my bill.is usually £15 after all the discounts. But this bill is for £17.92 I think that's like a almost £3 hike. I was told my bill will I crease my £1.80+ what's this extra charges for. It won't let me log into my account so I can't see what this is about but I know the increase was for £1.82ish which I assume reduces to half as I'm on a discounted to half price package. Are there any call charges or something on my account I can't check to see as the website won't let me
on 26-05-2022 11:35 AM
Have your checked your bill? There is no increase.
The email about the calls boost is advisory to inform all customers that the boost price is increasing, if you have a free discount you are not efffected, but when it ends the price is increased to £16 moving forward.
Hope that explains it.