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£50 Non-returned equipment charge

spear_head5
First Timer
Message 4 of 4

Hello,

 

I left TalkTalk in April. Yesterday I received an email saying that I had until a certain date to return my equipment (router) otherwise I'd have a £50 non-return charge. I recycled my TalkTalk router roughly 2 weeks ago following the instructions on the TalkTalk site. Am I able to ignore the £50 charge or will I still receive the charge due to not sending the router back to you? 

 

Many thanks,

 

Nathan

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3 REPLIES 3

spear_head5
First Timer
Message 2 of 4

Thanks very much. I will post back if I receive a charge. 

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Arne-TalkTalk
Support Team
Message 3 of 4

Hi @spear_head5

 

Thanks for your post

 

I cant see any pending charges on your account, however if the charge does appear please post back and I can help. 

 

Regards