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£75 voucher not received

DoubleIndemnity
First Timer
Message 4 of 4

Hi,

I joined as a new customer on 25th July this year. When I joined it said I would receive a £75 gift card. I filled in the link provided and received confirmation that I would get the gift card within 90 days. I still haven’t received the voucher. 

 

I emailed giftcloud twice after the 90 days had passed but didn’t receive a response. I also had a live chat with someone from your Customer Loyalty Department who ‘raised a voucher escalation’ for me, and said I should receive voucher by email within 30 days.

 

30 days has now passed and I still haven’t received the voucher. 

Could you please resolve this for me. Thanks.

3 REPLIES 3

Message 1 of 4

Hi @DoubleIndemnity

 

The voucher will be issued in the next few days. 

 

Please keep an eye on your spam/junkmail folders for an email from giftcloud. 

 

Regards

0 Likes

Arne-TalkTalk
Support Team
Message 2 of 4

Hi @DoubleIndemnity

 

I will contact the team responsible for the vouchers. 

 

I'll post back when they reply. 

 

Regards
 

0 Likes

Gliwmaeden2
Community Star
Message 3 of 4

I'll remove your other thread, @DoubleIndemnity, as it's in the wrong area, while this one is correctly in billing. Please just stick to one thread for your issue. 

 

It will receive staff attention during the week. 

 

Please look out for a reply on here  - any notification emails are No Reply only. 

Gliwmaeden2, a fellow customer.
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