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£85 charge!

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11 REPLIES
Marky mark1
Repeat Guest

I'm wanting upgrade to fibre , I've seen its free set up but after reading the terms and conditions it says you may be charged £85 ? Any ideas why. 

jbuchanangb
Community Star

I think that usually an existing customer will get some sort of welcome credit against part of the cost, but there is actual work to be done by the technicians to change a circuit over from standard ADSL broadband to fibre broadband, so it is not unreasonable for there to be some sort of one-off charge.

 

I see from my April 2012 bill that I paid a Fibre Activation fee of £25.

surfing from my 7 years old Dell Inspiron 545, running Windows 10 and using my Belkin Wireless G USB Network Adapter to connect to the D-Link 3782 router.
derek199
Wizz Kid

Marky mark1 wrote:

I'm wanting upgrade to fibre , I've seen its free set up but after reading the terms and conditions it says you may be charged £85 ? Any ideas why. 


You shouldn't have to pay anything with the current offer that TT have going, until March 16th they are offering free installation & free activation, TT clearly state that new & existing customers are all treated the same so you should be ok.

Perhaps an OCE could clarify this for you?

..almost everything in life is easier to get into than out of.
Gondola
Wise Owl

Hi @Marky mark1

 

The guys are correct, you'll not pay for connection/set-up during the current offer period.

 

The small print says "There is no set up fee but you may see a charge and full credit of a further £85 on your first bill."

 

So, it's just a TalkTalk accounting thing.  But interesting, nevertheless, when BT Openreach charge TalkTalk just £49 (according to the BT Openreach pricing list)

Gondola - No Wise Owl, just a TalkTalk customer with PlusTV.
TalkTalk Team

Hi Marky mark1

 

Thanks for your post, sorry that you are having problems.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

Marky mark1
Repeat Guest

Hi,

thansk for your Reply! I've upgraded to fibre and everything is fine, many thanks for your help in this matter

 

kind regards!

 

mark!

TalkTalk Team

Thanks for letting us know.

Kylesenior1210
Sightseer
Do/did you have to pay £85 as I've changed to this package aswel
ferguson
Community Star

Promotions and prices vary all the time, the current deal is quite clear, there are no setup fees:

 

Screen Shot 2017-02-20 at 16.48.10.png

 

 

Marky mark1
Repeat Guest

Thanks, I'm all sorted, thanks for your reply! 

Marky mark1
Repeat Guest

Hi! 

 

Ive just upgraded and I haven't had to pay any set up fee at all so all is Good! 

 

Thanks for your  reply! 

Kylesenior1210
Sightseer
I have Already have a line installed but when I saw this small print about the £85 it worrying me

Exclusive offer fixed for the entire minimum term of your contract( £27 per month for 24 month contract, £32 per month for 18 month contract, £32 per month for 12 month contract, ) £32 per month thereafter.There is no set up fee but you may see a charge and full credit of a further £85 on your first bill. Offer is available until 16/03/2017. The Plan has fibre broadband with speeds of up to 38Mb (your exact speed estimate will be given at point of sale).