Hey, I'm Michelle and I wanted to tell you about our community and how it's packed full of useful information, answers and has a horde of active members waiting to help or just to say hey! We know forums can be a little daunting at times, so here are some of my useful tips to help you get the most out of the community:
Search is the quickest way to locate the information you're after, use the big red box above. If you don't find what you're after you can always post your own question.Search now
Prefer to jump straight into the community? Checkout the yellow "browse" tab over on the left hand side, here you'll find the entire community at your fingertips.Try now
Had a peek around the community already? If so you'll no doubt want to join us, just hit register below and follow the instructions. Don't worry I'll still be here to help once you've registered.Register now
I think that usually an existing customer will get some sort of welcome credit against part of the cost, but there is actual work to be done by the technicians to change a circuit over from standard ADSL broadband to fibre broadband, so it is not unreasonable for there to be some sort of one-off charge.
I see from my April 2012 bill that I paid a Fibre Activation fee of £25.
Marky mark1 wrote:
I'm wanting upgrade to fibre , I've seen its free set up but after reading the terms and conditions it says you may be charged £85 ? Any ideas why.
You shouldn't have to pay anything with the current offer that TT have going, until March 16th they are offering free installation & free activation, TT clearly state that new & existing customers are all treated the same so you should be ok.
Perhaps an OCE could clarify this for you?
Hi @Marky mark1
The guys are correct, you'll not pay for connection/set-up during the current offer period.
The small print says "There is no set up fee but you may see a charge and full credit of a further £85 on your first bill."
So, it's just a TalkTalk accounting thing. But interesting, nevertheless, when BT Openreach charge TalkTalk just £49 (according to the BT Openreach pricing list)
Hi Marky mark1
Thanks for your post, sorry that you are having problems.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.