on 16-09-2021 11:23 AM
Hi @Kate maytum
Thanks for your post.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to escalate this.
To do this go into 'my settings' then 'personal information' then add your details.
on 15-09-2021 02:06 PM
The support team here will be happy to help, please make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.