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A request for an OCE to check my account

Super Duper Contributor

This afternoon I used Webchat to request that my landline/broadband account to be closed.


During the chat I was told I would recieve a e-mail after the chat to confirm that my account would be closed in 30 days.


I have received no such e-mail and would request that someone confirm my request has been actioned.



Community Team



I can confirm that your line is being cancelled on 13.03.17.  


Your account shows an Email and a letter have been sent. 



Super Duper Contributor
Thanks for the confirmation Arne.

Although I still have nor received an e-mail - and it's not in my spam folder either.