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AMy account holding?

Aroonie_
Chatterbox
Message 4 of 4

why is my account login under holding not to mention the opening times state 8am opening but when calling the number it then says 9am?

 

 

 

 

.
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3 REPLIES 3

Arne-TalkTalk
Support Team
Message 1 of 4

HI Aroonie_

 

I have fed this back to the My Account team to update the opening times. 

 

Sorry for any confusion caused. 

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Gliwmaeden2
Community Star
Message 2 of 4

@martswain, the customer has found one of the webpages out there that says that My Account is unavailable while they do maintenance, hence it's a "holding" page.

 

It has a whole load of phone numbers on it, not all necessarily up to date, and the advertised times have been inaccurate for the entirety of the pandemic. 

 

@Aroonie_, the only current accurate times are on the page Martswain has given you. The rest are random search results with varying degrees of reliability. 

 

I've long since reported this problem, but they don't seem to send anybody out there to hoover up the out of date pages. Some are on 3rd party information pages.

 

The joys of the "information age"!

Gliwmaeden2, a fellow customer.

martswain
Philosopher
Message 3 of 4

@Aroonie_ 

 

What do you mean by "under holding" ?

 

All opening times are on this page.

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

 

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