on 20-01-2022 11:29 PM
@antonys, please go to the message board for Future Fibre and post your own topic there.
You need to talk to the Future Fibre team:
on 20-01-2022 09:14 PM
I too have the same problem, after having my 500mb FTTH installed on 13-01-2022 (a week ago) I still have no idea what my online talk Talk account number is, or it showing up in my online Talk Talk account!!!
on 17-02-2021 11:14 AM
on 15-02-2021 06:50 PM
The mobile number won't help at all, @Alchall.
You have not told us which package you have signed up to, so we have been in the dark.
Is it a data only plan?
Please add your home address and order number to the Private Notes section of Personal Information.
Go via your avatar/name; settings; from the drop down menu that starts with "email", choose Personal Information. Private Notes is at the end of that section. Save changes.
on 15-02-2021 04:41 PM
Thanks for your post.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.
on 13-02-2021 04:29 PM
Thanks, I’ve had only two communications, an email to confirm my order and a text to tell me the router was in the post, neither of these had my account number on them and I’m a new customer.
Anyway I can wait, it’s not urgent
on 13-02-2021 04:25 PM
It should be showing on any notification email for billing/paper phone bills etc, @Alchall.
If you have upgraded from a more basic service with Talktalk, your account number won't have changed from before.
If you have moved to Talktalk recently, the information should be included with your order.
You appear to have added your Talktalk landline number to your community forum profile details, so this should suffice for forum staff to identify your account when they are back during the week.
Please look out for their reply Monday to Friday, @Alchall.