on 08-02-2021 11:51 AM
My contract is up on the 3rd on March , so talktalk sent me some new contacts I looked at them and chose one but the family weren’t very happy with the speeds etc ...so I tried cancelling it within 3 hours and was told by the adviser it takes 24 hours before it shows on the system ( next day happened to be Sunday)so phoned Monday to cancel...I was told my old contact doesn’t exist now and I have been given a £172.00 bill for leaving fibre35 although is says I get 20 days grace ...
08-02-2021 11:59 AM - edited 08-02-2021 12:02 PM
You need to post in the help area, @Biggibby.
Click on the yellow browse button, and go to "help with your Talktalk service" then "Your Account and Billing ". Click on start a topic.
[Edit: in fact I will just move the thread over for you].
You'll need to give more details of the old and new packages.
You'll also need to add your Talktalk landline phone number to your community forum profile details for TT staff to identify your account. Go via your avatar/name; settings; Profile Wizard.
It will take staff a couple of days or so to respond.
You can also try Chat. Scroll down on this page for the link:
Or phone 03451 720046.