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Amazon Echo Dot Offer

Aruktai
Chatterbox
Message 14 of 14

I placed an order for the Fibre 65 package with the Amazon goodie offer (Echo Dot, Ring Indoor Camera) on the 17/06/2021. My internet went live 29/06/2021.

It has been the allocated 37 days, but I have yet to receive my code.

Is it Talktalk who will be sending the code, or will it be Amazon themselves?

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13 REPLIES 13

Gliwmaeden2
Community Star
Message 1 of 14

For your own issue, @Jdolan01, please start a new topic.

 

You need to return to the Billing message board (see under "help with your service " in the Community menu. Click on start a topic. 

 

You will need to complete your community forum profile details too for staff to identify your account. Go via your avatar/name; settings; launch profile wizard. 

Gliwmaeden2, a fellow customer.
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Jdolan01
First Timer
Message 2 of 14

Hi, how long after installation do I re I've my free gift 

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Message 3 of 14

Perfect, I first need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards
 

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Aruktai
Chatterbox
Message 4 of 14

Hi @Arne-TalkTalk 

Apologies. The product I'd like would be the Echo Dot + Smart Plug.

 

Thank you.

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Message 5 of 14

Hi @Aruktai

 

So again, which one of the products would you have chosen? 

 

Once I know I can then start to help.

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Aruktai
Chatterbox
Message 6 of 14

@Arne-TalkTalk Hi Arne,

 

This would raise another issue then, since I have not received anything from either Talktalk or Amazon about choosing a gift.

I placed my order 17/06/2021, received the Wi-Fi hub on the 26/06/2021. I have not had any correspondence in between about the Amazon gifts, nor anything since then.

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Message 7 of 14

Hi @Aruktai 

 

Once the order is accepted you are supposed to receive an email where you select 1 of the 2 products. 

 

It is not both. 

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Gliwmaeden2
Community Star
Message 8 of 14

I'll re-escalate this thread, @Aruktai, for a follow up. 

Gliwmaeden2, a fellow customer.
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Aruktai
Chatterbox
Message 9 of 14

@Arne-TalkTalk 

Hi, the purchase of the Fibre 65 was under the impression both were included?

This is the confirmation email of my purchase.

 

image_2021-08-12_114901.png

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Arne-TalkTalk
Support Team
Message 10 of 14

Hi @Aruktai

 

Can you confirm which product you want either the echo dot + smart plug, or the ring door bell? 

 

I can escalate this for you once I know. 

 

Thanks 

 

 

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jodyglover96
First Timer
Message 11 of 14

I am also still waiting on mine to x

Gliwmaeden2
Community Star
Message 12 of 14

There's been a shortage of staff on this board for a couple of weeks, @Aruktai, and they are now catching up from oldest to newest posts. 

 

I'll re-escalate this thread for you. 

 

It's best not to post further before getting a response from them, as the new post pushes your thread back in the queue for attention. 

Gliwmaeden2, a fellow customer.
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Aruktai
Chatterbox
Message 13 of 14

Still had no answer/contact regarding this issue that I see happens to many people who switched to Talktalk because of the incentives.

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