on 03-11-2021 02:31 PM
Hi, I upgraded my wifi to Fibre 150 during the time where the Amazon Echo, plus a smart bulb or smart plug gift was available, and I was informed that I'd receive an email with my offer after 37 days of my wifi upgrade going live this was 16/09/2021 now on 03/11/2021 40+ days later I still haven't received an email with my upgrade offer. I was hoping I could get a helping hand with this because I've searched all through my emails and I have absolutely nothing there.
on 03-11-2021 03:28 PM
From the little I can see, that looks fine, @bradleyho6.
Best just to wait now for staff to reach your thread. Posting again sooner slows down progress in the queue.
on 03-11-2021 02:51 PM
Please add your Talktalk landline number to your community forum profile details, @bradleyho6.
Without this staff can't identify your account.
Go via your avatar/name; settings; launch profile wizard.
Please look out for a response from them Monday-Friday, daytime.