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Amazon Echo Dot offer, email not received.

bradleyho6
First Timer
Message 8 of 8

Hi, I upgraded my wifi to Fibre 150 during the time where the Amazon Echo, plus a smart bulb or smart plug gift was available, and I was informed that I'd receive an email with my offer after 37 days of my wifi upgrade going live this was 16/09/2021 now on 03/11/2021 40+ days later I still haven't received an email with my upgrade offer. I was hoping I could get a helping hand with this because I've searched all through my emails and I have absolutely nothing there.

7 REPLIES 7

Message 1 of 8

Hi BellThom,

 

Have responded to you on the other thread.

 

Thanks,

Jo

0 Likes

BellThom
Chatterbox
Message 2 of 8

Good luck with this, ive been waitinf 3 weeka for a new code and talk talk dont update you. Very frustrating

Bell x
0 Likes

Message 3 of 8

Hi bradleyho6,

 

I can help with this, I've sent you a private message to get more information.

 

Thanks,
Jo
 

0 Likes

Message 4 of 8

Thanks, I've just realised your a customer also. It should be there now I'll wait for a reply.

0 Likes

Gliwmaeden2
Community Star
Message 5 of 8

From the little I can see, that looks fine, @bradleyho6.

 

Best just to wait now for staff to reach your thread. Posting again sooner slows down progress in the queue. 

Gliwmaeden2, a fellow customer.
0 Likes

Message 6 of 8

I'm really sorry I don't know if I'm doing this right. It should be on there now, Hopefully this helps

Gliwmaeden2
Community Star
Message 7 of 8

Please add your Talktalk landline number to your community forum profile details, @bradleyho6.

 

Without this staff can't identify your account. 

 

Go via your avatar/name; settings; launch profile wizard. 

 

Please look out for a response from them Monday-Friday, daytime. 

Gliwmaeden2, a fellow customer.