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Amazon Echo dot

GemstoneCat
Chatterbox
Message 4 of 4

I renewed my contract to fibre 35 which came with a voucher for an amazon alexa.. this was back in November..  I have now spent over 2 hours of my time (which honestly should be compensated) going back and forth phoning talktalk who don't know what on earth I'm talking about.. one even told me to contact amazon..which I did and they said there is no partnership between talktalk and amazon.

Can somebody help me please? 

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3 REPLIES 3

Gliwmaeden2
Community Star
Message 1 of 4

Closing this thread as it duplicates the one from February. 

Gliwmaeden2, a fellow customer.
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Gliwmaeden2
Community Star
Message 2 of 4

In fact this is where you originally posted, @GemstoneCat.

 

https://community.talktalk.co.uk/t5/Billing/Free-alexa/td-p/2861794

 

It's helpful if you can follow up on the original thread. 

 

I'll mark this as a duplicate.

Gliwmaeden2, a fellow customer.
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Gliwmaeden2
Community Star
Message 3 of 4

I'll move this to the billing section for you, @GemstoneCat.

 

Your thread will be in a queue for attention. Staff may be thin on the ground over the Bank Holiday. 

 

Sadly, Talktalk doesn't compensate us for the hours we lose trying to sort things out. See Ts&Cs (link at the foot of the page).

Gliwmaeden2, a fellow customer.
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